Yang Cheng

3.4k total citations · 3 hit papers
76 papers, 2.2k citations indexed

About

Yang Cheng is a scholar working on Sociology and Political Science, Communication and Artificial Intelligence. According to data from OpenAlex, Yang Cheng has authored 76 papers receiving a total of 2.2k indexed citations (citations by other indexed papers that have themselves been cited), including 43 papers in Sociology and Political Science, 40 papers in Communication and 14 papers in Artificial Intelligence. Recurrent topics in Yang Cheng's work include Public Relations and Crisis Communication (28 papers), Social Media and Politics (20 papers) and Disaster Management and Resilience (14 papers). Yang Cheng is often cited by papers focused on Public Relations and Crisis Communication (28 papers), Social Media and Politics (20 papers) and Disaster Management and Resilience (14 papers). Yang Cheng collaborates with scholars based in United States, Hong Kong and China. Yang Cheng's co-authors include Hua Jiang, Zifei Fay Chen, Yi-Ru Regina Chen, Jeongwon Yang, Yunjuan Luo, Yuan Wang, Chun‐Ju Flora Hung‐Baesecke, Louis Leung, Yi‐Hui Christine Huang and Hongmei Shen and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Cleaner Production and Journal of Business Research.

In The Last Decade

Yang Cheng

71 papers receiving 2.1k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use

2020 261 citations Yang Cheng, Hua Jiang profile →
Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts

2021 181 citations Yang Cheng, Hua Jiang profile →
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior

2022 170 citations Hua Jiang, Yang Cheng et al. Computers in Human Behavior profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Yang Cheng United States	25	1.3k	820	615	321	271	76	2.2k
Joon Soo Lim United States	21	1.0k 0.8×	497 0.6×	196 0.3×	288 0.9×	433 1.6×	47	1.8k
Hua Jiang United States	22	756 0.6×	528 0.6×	496 0.8×	267 0.8×	232 0.9×	57	1.8k
Barbara K. Kaye United States	30	2.6k 2.0×	2.4k 3.0×	392 0.6×	404 1.3×	238 0.9×	73	3.8k
Kerk F. Kee United States	16	2.6k 2.0×	1.5k 1.8×	222 0.4×	700 2.2×	255 0.9×	52	3.4k
Teresa M. Harrison United States	22	660 0.5×	572 0.7×	232 0.4×	135 0.4×	67 0.2×	80	2.1k
Eyun‐Jung Ki United States	25	934 0.7×	1.1k 1.4×	82 0.1×	177 0.6×	348 1.3×	79	2.1k
Spiro Kiousis United States	29	1.9k 1.5×	2.2k 2.7×	121 0.2×	125 0.4×	204 0.8×	92	3.5k
Richard Ling Singapore	11	2.1k 1.7×	1.4k 1.7×	472 0.8×	151 0.5×	67 0.2×	29	2.8k
Regina Connolly Ireland	17	743 0.6×	296 0.4×	195 0.3×	522 1.6×	161 0.6×	74	1.9k
Shelley Boulianne Canada	23	2.2k 1.7×	2.4k 3.0×	450 0.7×	63 0.2×	88 0.3×	59	3.7k

Countries citing papers authored by Yang Cheng

Since Specialization

Citations

This map shows the geographic impact of Yang Cheng's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Yang Cheng with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Yang Cheng more than expected).

Fields of papers citing papers by Yang Cheng

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Yang Cheng. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Yang Cheng. The network helps show where Yang Cheng may publish in the future.

Co-authorship network of co-authors of Yang Cheng

This figure shows the co-authorship network connecting the top 25 collaborators of Yang Cheng. A scholar is included among the top collaborators of Yang Cheng based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Yang Cheng. Yang Cheng is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Cheng, Yang. (2025). Navigating vaccine misinformation: a study on users’ motivations, active communicative action and anti-misinformation behavior via chatbots. Online Information Review. 49(3). 643–663. 3 indexed citations

Cheng, Yang & Yuan Wang. (2025). Leveraging Artificial Intelligence–Powered Chatbots for Nonprofit Organizations: Examining the Antecedents and Outcomes of Chatbot Trust and Social Media Engagement. 30(1). 1 indexed citations

Cheng, Yang, et al.. (2025). A Review of Artificial Intelligence Research in Peer-Reviewed Communication Journals. Applied Sciences. 15(3). 1058–1058. 3 indexed citations

Chi, Cheng & Yang Cheng. (2025). The dynamics of selective environmental disclosure: Earnings pressure and environmental committee. Journal of Business Research. 202. 115766–115766.

Lee, Hanna, et al.. (2024). Impacts of the COVID-19 infodemic on emotions through cognitive appraisals. Online Information Review. 48(7). 1431–1450. 1 indexed citations

Cheng, Yang, et al.. (2024). Managing contingent relationships with customers: Examining MNCs’ social media crises in Mainland China. Business Horizons. 68(2). 165–180. 1 indexed citations

Zhao, Xinyan, et al.. (2024). Situating deep learning in a relating management approach: Examining the dynamics and outcomes of contingent organization-public relationships (COPRs) in crisis. Public Relations Review. 50(2). 102437–102437. 1 indexed citations

Lee, Yen-I, et al.. (2024). Seeking professional help in health crises: The impact of cognitive factors, discrete emotions, and eHealth information seeking on mental health communication. Journal of Health Psychology. 30(7). 1714–1730.

Cheng, Yang, et al.. (2023). Exploring 360-degree virtual reality videos for CSR communication: An integrated model of perceived control, telepresence, and consumer behavioral intentions. Computers in Human Behavior. 144. 107736–107736. 20 indexed citations

10.

Alam, Pervaiz, et al.. (2023). PCAOB inspection deficiencies and audit fees. Journal of Corporate Accounting & Finance. 35(1). 228–249. 1 indexed citations

11.

Cheng, Yang, et al.. (2022). Shared Virtual Reality Experiences during the COVID-19 Pandemic: Exploring the Gratifications and Effects of Engagement with Immersive Videos. International Journal of Environmental Research and Public Health. 19(9). 5056–5056. 19 indexed citations

12.

Cheng, Yang, et al.. (2022). Legal constraints and translation variations: The packaging information of plant-based traditional Chinese medicine sold in the United States. Perspectives. 32(2). 229–241.

13.

Jiang, Hua, et al.. (2022). Linking CSR Communication to Corporate Reputation: Understanding Hypocrisy, Employees’ Social Media Engagement and CSR-Related Work Engagement. Sustainability. 14(4). 2359–2359. 14 indexed citations

14.

Jhala, Arnav, Yang Cheng, Jean Goodwin, et al.. (2022). A Digital Communication Twin for Addressing Misinformation: Vision, Challenges, Opportunities. IEEE Internet Computing. 26(2). 36–41. 1 indexed citations

15.

Cheng, Yang. (2021). Maxwell McCombs and Sebastián Valenzuela, Setting the Agenda: Mass Media and Public Opinion (3rd ed.). International journal of communication. 15. 3. 2 indexed citations

16.

Cheng, Yang & Yunjuan Luo. (2020). The presumed influence of digital misinformation: examining US public’s support for governmental restrictions versus corrective action in the COVID-19 pandemic. Online Information Review. 45(4). 834–852. 38 indexed citations

17.

Cheng, Yang & Zifei Fay Chen. (2020). Encountering misinformation online: antecedents of trust and distrust and their impact on the intensity of Facebook use. Online Information Review. 45(2). 372–388. 34 indexed citations

18.

Cheng, Yang. (2019). The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China. Public Relations Review. 46(1). 101769–101769. 48 indexed citations

19.

Cheng, Yang. (2016). Social Media Keep Buzzing! A Test of The Contingency Theory in China’s Red Cross Credibility Crisis. International journal of communication. 10. 20. 19 indexed citations

20.

Cheng, Yang, et al.. (2015). The Third Level of Agenda Setting in Contemporary China: Tracking Descriptions of Moral and National Education (MNE) in Media Coverage and People’s Minds. International journal of communication. 9. 18. 14 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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