Immediate Impact
6 standout
Citing Papers
Forecasting: theory and practice
2022 Standout
The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research
2007 Standout
Works of Yonatan Levy being referenced
Call routing to distributed queues: Is FIFO really better than MED?
1997
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Yonatan Levy | 433 | 150 | 219 | 161 | 7 | 489 | |
| J. Medhi | 307 | 75 | 136 | 160 | 15 | 462 | |
| Thomas B. Crabill | 289 | 91 | 89 | 108 | 9 | 419 | |
| I. Atencia | 440 | 139 | 223 | 201 | 28 | 482 | |
| Paul J. Kuehn | 358 | 292 | 136 | 107 | 8 | 537 | |
| Pilar Moreno | 457 | 155 | 237 | 203 | 23 | 486 | |
| P. Boyer | 259 | 247 | 144 | 76 | 12 | 417 | |
| Viên Nguyen | 227 | 58 | 35 | 165 | 13 | 413 | |
| P. J. Hunt | 302 | 259 | 132 | 70 | 17 | 447 | |
| J.S. Kaufman | 414 | 446 | 287 | 62 | 19 | 573 | |
| H. Groenevelt | 293 | 159 | 52 | 103 | 12 | 502 |
All Works
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