Citation Impact
Citing Papers
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Brave new world: service robots in the frontline
2018 Standout
Effects of service quality and customer satisfaction on loyalty of bank customers
2021 Standout
Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty
2016
Tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality
2020
Digital Twin: Benefits, use cases, challenges, and opportunities
2023 Standout
Customer experience challenges: bringing together digital, physical and social realms
2018
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Works of Ying Ding being referenced
A re-examination of service standardization versus customization from the consumer’s perspective
2016
Consumer reliance on intangible versus tangible attributes in service evaluation: the role of construal level
2017