Citation Impact
Citing Papers
Deep Learning: A Comprehensive Overview on Techniques, Taxonomy, Applications and Research Directions
2021 Standout
A survey on opinion mining and sentiment analysis: Tasks, approaches and applications
2015 Standout
Customer knowledge management, innovation capability and business performance: a case study of the banking industry
2014
The Single European Electricity Market: A Long Road to Convergence
2006 Standout
History, Evolution and Future of Big Data and Analytics: A Bibliometric Analysis of Its Relationship to Performance in Organizations
2019
Income Uncertainty and Aggregate Consumption
2005
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Big Data for Creating and Capturing Value in the Digitalized Environment: Unpacking the Effects of Volume, Variety, and Veracity on Firm Performance*
2020 Standout
Big Data Analytics in Operations Management
2017 Standout
A fuzzy AHP approach based on the concept of possibility extent
2011
New insights into churn prediction in the telecommunication sector: A profit driven data mining approach
2011
Building comprehensible customer churn prediction models with advanced rule induction techniques
2010
Application of data mining techniques in customer relationship management: A literature review and classification
2008 Standout
The Impact of the Multi-channel Retail Mix on Online Store Choice: Does Online Experience Matter?
2015
Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
2008
Age, gender and income: do they really moderate online shopping behaviour?
2011
Helping Firms Reduce Complexity in Multichannel Online Data: A New Taxonomy-Based Approach for Customer Journeys
2015
Factors Influencing Online Shopping Behavior: The Mediating Role of Purchase Intention
2016 Standout
A healthcare monitoring system using random forest and internet of things (IoT)
2019 Standout
Effective data generation for imbalanced learning using conditional generative adversarial networks
2017 Standout
Learning from class-imbalanced data: Review of methods and applications
2016 Standout
On the platform but will they buy? Predicting customers' purchase behavior using deep learning
2021
Explainable Artificial Intelligence (XAI): What we know and what is left to attain Trustworthy Artificial Intelligence
2023 Standout
A reference model for customer-centric data mining with support vector machines
2008
A hierarchical multiple kernel support vector machine for customer churn prediction using longitudinal behavioral data
2012
Relationship between innovation capability, innovation type, and firm performance
2017 Standout
Mining data with random forests: A survey and results of new tests
2010
Clickstream Data and Inventory Management: Model and Empirical Analysis
2013
Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014
2015 Standout
Data Mining Techniques in Customer Churn Prediction
2010
Bitcoin, Blockchain and Fintech: a systematic review and case studies in the supply chain
2019 Standout
The application of data mining techniques in financial fraud detection: A classification framework and an academic review of literature
2010 Standout
Creating Enduring Customer Value
2016
Forecasting cancellation rates for services booking revenue management using data mining
2009
Data mining techniques and applications – A decade review from 2000 to 2011
2012 Standout
Works of Wouter Buckinx being referenced
Predicting customer loyalty using the internal transactional database
2005
Customer-adapted coupon targeting using feature selection☆
2003
Predicting online-purchasing behaviour
2004
Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting
2004
A probability-mapping algorithm for calibrating the posterior probabilities: A direct marketing application
2011