Citation Impact
Citing Papers
The Intellectual Development of Human-Computer Interaction Research: A Critical Assessment of the MIS Literature (1990-2002)
2005
Narrative Visualization: Telling Stories with Data
2010 Standout
Design Study Methodology: Reflections from the Trenches and the Stacks
2012 Standout
Product services for a resource-efficient and circular economy – a review
2013 Standout
Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review
2020 Standout
A service science perspective on business model innovation
2013 Standout
Structuring servitization-related research
2018 Standout
Key principles for user-centred systems design
2003 Standout
The state of the art in end-user software engineering
2011 Standout
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
2006 Standout
On value and value co-creation: A service systems and service logic perspective
2008 Standout
Synthesizing information systems knowledge: A typology of literature reviews
2014 Standout
Handbook of Service Science
2010
Human Information Behavior
2000 Standout
Contextual Design: Defining Customer-Centered Systems
1997 Standout
The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value
2008
The theoretical foundations of knowledge management
2006
Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA): Employees’ perceptions of our future workplace
2017 Standout
Business concepts of systemic service innovations in e-Healthcare
2014
A framework for developing a domain specific business intelligence maturity model: Application to healthcare
2015
Assessing Organizational Capabilities: Reviewing and Guiding the Development of Maturity Grids
2011
A spiral process model to engineer a product service system: An explorative analysis through case studies
2012
Product–Service Systems Engineering: State of the art and research challenges
2012
Usability Engineering: Scenario-Based Development of Human-Computer Interaction
2001 Standout
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
The new dynamics of strategy: Sense-making in a complex and complicated world
2003 Standout
The Human-computer interaction handbook: fundamentals, evolving technologies, and emerging applications
2013 Standout
An Industry 4.0 maturity model for machine tool companies
2020 Standout
Understanding big data analytics capabilities in supply chain management: Unravelling the issues, challenges and implications for practice
2017 Standout
Works of William E. Hefley being referenced
The People Capability Maturity Model : guidelines for improving the workforce
2002
A wimp no more
1994
Integrating Human Factors with Software Engineering Practices
1994
Service Science, Management and Engineering Education for the 21st Century
2008
User-centred design principles
1996
Team-based incremental acquisition of large-scale unprecedented systems
1992
The Cobbler's children
1993