Citation Impact
Citing Papers
Exploring the effect of digital transformation on Firms’ innovation performance
2023 Standout
The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates.
2010 Standout
Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles
2013
Demystifying Grounded Theory for Business Research
2012
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
La resiliencia como objetivo de política industrial: una aplicación a los distritos industriales valencianos
2020 Standout
Marketing activity, blogging and sales
2012
Knowledge sharing, knowledge leaking and relative innovation performance: An empirical study
2014
Network Capital, Social Capital and Knowledge Flow: How the Nature of Inter-organizational Networks Impacts on Innovation
2012
High Tech and High Touch
2012
Universities and economic development in lagging regions: ‘triple helix’ policy in Wales
2016 Standout
When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance
2009
Emotional Branding and the Strategic Value of the Doppelgänger Brand Image
2005
Artificial Intelligence in Service
2018 Standout
Domo Arigato Mr. Roboto
2016 Standout
Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers' Construction of Self
2014
How Brand Community Practices Create Value
2009 Standout
Knowledge Networks in an Uncompetitive Region: SME Innovation and Growth
2009
Antiservice as Guiding Maxim
2015
Seeking Qualitative Rigor in Inductive Research
2012 Standout
Service Research Priorities in a Rapidly Changing Context
2015 Standout
Works of Torsten Ringberg being referenced
Towards a Socio‐Cognitive Approach to Knowledge Transfer
2008
A Cultural Models Approach to Service Recovery
2007
One Individual, Two Identities: Frame Switching among Biculturals
2008