Citation Impact
Citing Papers
PLS-SEM’s most wanted guidance
2022 Standout
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
2006
A systematic review of research on online teaching and learning from 2009 to 2018
2020 Standout
The Influence of Service Orientation on B2B e‐Service Capabilities: An Empirical Investigation
2011
An empirical comparison of the efficacy of covariance-based and variance-based SEM
2009 Standout
Brave new world: service robots in the frontline
2018 Standout
Sustainable supply chain management in emerging economies: Environmental turbulence, institutional voids and sustainability trajectories
2015
Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective
2018
A service science perspective on business model innovation
2013 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
Rapport in distance education
2012
The Future of Frontline Research
2016
A meta-analysis of mobile commerce adoption and the moderating effect of culture
2012 Standout
Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands
2021
A Meta-Analysis of Organizational Complaint Handling and Customer Responses
2010
An application analysis of cluster supply chain: a case study of JCH
2012
Big data analytics as an operational excellence approach to enhance sustainable supply chain performance
2019 Standout
Bibliometric studies in tourism
2016 Standout
Artificial Intelligence in Service
2018 Standout
The relationship between consumer complaining behavior and service recovery
2010
Service Sweethearting: Its Antecedents and Customer Consequences
2011
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
Domo Arigato Mr. Roboto
2016 Standout
Supply chain management 4.0: a literature review and research framework
2020 Standout
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Do Suppliers Benefit from Collaborative Relationships with Large Retailers? An Empirical Investigation of Efficient Consumer Response Adoption
2005
A sustainability paradox? Sustainable operations in the offshore oil and gas industry: The case of Petrobras
2016 Standout
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
2006
Works of Tom DeWitt being referenced
Rethinking Service Recovery Strategies
2003
Exploring Customer Loyalty Following Service Recovery
2007
Clusters and supply chain management: the Amish experience
2006