Citation Impact
Citing Papers
Interaction Orientation and Firm Performance
2008
Research streams on digital transformation from a holistic business perspective: a systematic literature review and citation network analysis
2019
Deep Learning: A Comprehensive Overview on Techniques, Taxonomy, Applications and Research Directions
2021 Standout
Comprehensive Review of Neural Network-Based Prediction Intervals and New Advances
2011 Standout
Driving Profitability by Encouraging Customer Referrals: Who, When, and How
2010
Service Systems
2014
A Review of the Archival Literature on Audit Partners
2017 Standout
Interaction Orientation and Firm Performance
2008
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
2010 Standout
Business risk management in the context of small and medium-sized enterprises
2020 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Choosing the Right Metrics to Maximize Profitability and Shareholder Value
2009
Customer Engagement as a New Perspective in Customer Management
2010
Innovation diffusion and new product growth models: A critical review and research directions
2010
Value co-creation in service logic: A critical analysis
2011 Standout
Benefits of quantile regression for the analysis of customer lifetime value in a contractual setting: An application in financial services
2009
Recalculation of the Critical Values for Lawshe’s Content Validity Ratio
2012 Standout
Linking Brand Equity to Customer Equity
2006
Managing Customer Profits: The Power of Habits
2014
A review of archival auditing research
2014 Standout
Customer Engagement
2011 Standout
Customer Equity: An Integral Part of Financial Reporting
2008
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
Why build a customer relationship management capability?
2007
Competitive Advantage through Engagement
2015
Digital transformation in the maritime transport sector
2021 Standout
Market Orientation in the Transition Economies of Central Europe:
2000 Standout
Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible
2016
Perceived value for customers in information sharing services
2011
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
Linking CRM capabilities to business performance: a comparison within markets and between products
2019
Expanding the Role of Marketing: From Customer Equity to Market Capitalization
2009
The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality – Patient Trust Relationship
2011 Standout
Consumer engagement in a virtual brand community: An exploratory analysis
2011 Standout
Conflict Management and Innovation Performance: An Integrated Contingency Perspective
2006 Standout
Analytics for Customer Engagement
2010
Institutions and axioms: an extension and update of service-dominant logic
2015 Standout
Role of Government to Enhance Digital Transformation in Small Service Business
2021 Standout
Unprofitable Cross-Buying: Evidence from Consumer and Business Markets
2012
On the platform but will they buy? Predicting customers' purchase behavior using deep learning
2021
Applying fuzzy balanced scorecard for evaluating the CRM performance
2011
The value concept and relationship marketing
1996 Standout
Creating commitment and loyalty behavior among retailers: what are the roles of service quality and satisfaction?
2009
A systematic review of research on innovation in hospitality and tourism
2016 Standout
Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014
2015 Standout
Implementation of Key Account Management: Who, why, and how?
2005
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
Addressing Endogeneity in International Marketing Applications of Partial Least Squares Structural Equation Modeling
2018 Standout
Assessing the Influence of Economic and Customer Experience Factors on Service Purchase Behaviors
2014
The New Public Governance?1
2006 Standout
Values of Public Relations: Effects on Organization-Public Relationships Mediating Conflict Resolution
2001 Standout
From Marketing Mix to Relationship Marketing
1994 Standout
Threats to Auditor Independence: The Impact of Relationship and Economic Bonds
2011
Tacit Knowledge as Competitive Advantage in Relationship Marketing: A Literature Review and Theoretical Implications
2012
Relationship Marketing of Services--Growing Interest, Emerging Perspectives
1995 Standout
Creating Enduring Customer Value
2016
Driving Profitability by Encouraging Customer Referrals: Who, When, and How
2010
National Culture, Economy, and Customer Lifetime Value: Assessing the Relative Impact of the Drivers of Customer Lifetime Value for a Global Retailer
2015
Why is Assortment Planning so Difficult for Retailers? A Framework and Research Agenda
2009
Works of Timothy Bohling being referenced
CRM Implementation: Effectiveness Issues and Insights
2006
Predicting Purchase Timing, Product Choice, and Purchase Amount for a Firm's Adoption of a Radically Innovative Information Technology: An Analysis of Cloud Computing Services
2013
Optimal Customer Relationship Management Using Bayesian Decision Theory: An Application for Customer Selection
2007
Practice Prize Report—The Power of CLV: Managing Customer Lifetime Value at IBM
2008
CRM Implementation
2006
Antecedents and consequences of relationship intention: Implications for transaction and relationship marketing
2003
Customer lifetime value approaches and best practice applications
2004