Immediate Impact
8 standout
Citing Papers
Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
2024 Standout
The role of robots in the service industry: Factors affecting human-robot interactions
2024 Standout
Works of Thomas Szanto being referenced
Extended emotions
2016
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Thomas Szanto | 149 | 122 | 67 | 91 | 17 | 314 | |
| Tom Roberts | 93 | 160 | 53 | 43 | 27 | 289 | |
| Anneli Jefferson | 68 | 130 | 67 | 59 | 21 | 336 | |
| Lucy Osler | 96 | 89 | 39 | 102 | 24 | 333 | |
| Matthew D. Smith | 119 | 51 | 30 | 76 | 19 | 270 | |
| Heidi L. Maibom | 191 | 213 | 38 | 87 | 17 | 364 | |
| Marc Malmdorf Andersen | 103 | 97 | 55 | 112 | 21 | 305 | |
| Joshua May | 109 | 227 | 42 | 105 | 34 | 342 | |
| Sean D. Kelly | 91 | 183 | 146 | 34 | 18 | 365 | |
| Kathryn Francis | 108 | 178 | 23 | 62 | 22 | 267 | |
| Ken Manktelow | 75 | 81 | 91 | 105 | 25 | 359 |
All Works
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