Citation Impact
Citing Papers
Exploring Customer Value Formation: A Customer Dominant Logic Perspective
2010
Artificial intelligence ‐ driven sustainable development: Examining organizational, technical, and processing approaches to achieving global goals
2023 Standout
Measuring Customer Experience
2014
Service Systems
2014
Brave new world: service robots in the frontline
2018 Standout
Critical service logic: making sense of value creation and co-creation
2012 Standout
Smart tourism: foundations and developments
2015 Standout
Service-dominant logic: continuing the evolution
2007 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Co‐creating value through customers' experiences: the Nike case
2008
Customer Experience: Are We Measuring the Right Things?
2011
Prosumer motivations in service experiences
2015
Adoption of O2O food delivery services in South Korea: The moderating role of moral obligation in meal preparation
2018 Standout
The Visual Dimension in Organizing, Organization, and Organization Research: Core Ideas, Current Developments, and Promising Avenues
2013 Standout
Value co-creation in service logic: A critical analysis
2011 Standout
Value propositions
2014 Standout
On value and value co-creation: A service systems and service logic perspective
2008 Standout
Fast Fashion, Sustainability, and the Ethical Appeal of Luxury Brands
2012 Standout
Customer experience: fundamental premises and implications for research
2020
Quality, service‐dominant logic and many‐to‐many marketing
2008
The effect of consumer food creation on the food consumption experience
2017
Customer Engagement
2011 Standout
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Fake news on Twitter during the 2016 U.S. presidential election
2019 StandoutScience
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
Service robots: value co-creation and co-destruction in elderly care networks
2018
Consumer engagement in a virtual brand community: An exploratory analysis
2011 Standout
Institutions and axioms: an extension and update of service-dominant logic
2015 Standout
Imag[in]ing accounting and accountability
2009
Customer experience quality: an exploration in business and consumer contexts using repertory grid technique
2010
Linking Service-Dominant Logic and Strategic Business Practice
2011
Designing conceptual articles: four approaches
2020 Standout
Building self-brand connections: Exploring brand stories through a transmedia perspective
2015
EXQ: a multiple‐item scale for assessing service experience
2012
What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature
2014 Standout
Service Innovation: A Service-Dominant Logic Perspective1
2015 Standout
Conscious and nonconscious effects of product placement: Brand recall and active persuasion knowledge affect brand attitudes and brand self-identification differently.
2013
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
Developing a Mobile Applications Customer Experience Model (MACE)- Implications for Retailers
2018
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Self-branding, ‘micro-celebrity’ and the rise of Social Media Influencers
2016 Standout
Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives
2009
Service Research Priorities in a Rapidly Changing Context
2015 Standout
Co-creating corporate brand identity with online brand communities: A managerial perspective
2018
Progress in dark tourism and thanatourism research: An uneasy relationship with heritage tourism
2017 Standout
Exploring the role of dark tourism in the creation of national identity of young Americans
2015
A customer‐dominant logic of service
2010
Works of Sharon Schembri being referenced
Service Quality and the Consumer's Experience: Towards an Interpretive Approach
2002
Brand‐self identity narratives in the James Bond movies
2010
Online brand communities: constructing and co-constructing brand culture
2016
Rationalizing service logic, or understanding services as experience?
2006
The Harley-Davidson Experience: Showcasing Visual Ethnography
2005
Reframing brand experience: The experiential meaning of Harley–Davidson
2009