Citation Impact
Citing Papers
A simulation based scheduling model for call centers with uncertain arrival rates
2008
REDSim: a spatial agent-based simulation for studying emergency departments
2013
Chaotic genetic algorithm and Adaboost ensemble metamodeling approach for optimum resource planning in emergency departments
2017 Standout
Machine Learning: Algorithms, Real-World Applications and Research Directions
2021 Standout
Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System
2007
A stochastic programming model for scheduling call centers with global Service Level Agreements
2010
Staffing a Call Center with Uncertain Arrival Rate and Absenteeism
2006
The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research
2007
Optimizing daily agent scheduling in a multiskill call center
2009
Personnel scheduling: A literature review
2012 Standout
A Staffing Algorithm for Call Centers with Skill-Based Routing
2005
The Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance
2021 Standout
The Impact of Increased Employee Retention on Performance in a Customer Contact Center
2006
A simulation based scheduling model for call centers with uncertain arrival rates
2008
A Call-Routing Problem with Service-Level Constraints
2003
Telephone Call Centers: Tutorial, Review, and Research Prospects
2003 Standout
Edge Artificial Intelligence for 6G: Vision, Enabling Technologies, and Applications
2021 Standout
On the Fintech Revolution: Interpreting the Forces of Innovation, Disruption, and Transformation in Financial Services
2018 Standout
Influence of learning and working climate on the retention of talented employees
2011 Standout
Operations in Financial Services—An Overview
2010
Practical scheduling for call center operations
2010
Behavior-based adaptive call predictor
2011
Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
2002
SIMULATION-BASED OPTIMIZATION OF AGENT SCHEDULING IN MULTISKILL CALL CENTERS
2007
Federated Learning With Blockchain for Autonomous Vehicles: Analysis and Design Challenges
2020
A Diffusion Approximation for the G/GI/n/m Queue
2004
Works of Sergey Zeltyn being referenced
Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue
2005
Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers
2009
Statistical Analysis of a Telephone Call Center
2005
Simulation-based models of emergency departments:
2011
The impact of customers? patience on delay and abandonment: some empirically-driven experiments with the M/M/ n + G queue
2004