Citation Impact
Citing Papers
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
1990 Standout
The Company and the Product: Corporate Associations and Consumer Product Responses
1997 Standout
The impact of supply chain integration on performance: A contingency and configuration approach
2009 Standout
Information Privacy Research: an Interdisciplinary Review1
2011 Standout
Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics
2010 Standout
Critical Service Encounters: The Employee's Viewpoint
1994
Fostering business model extensions for ICT-enabled human-centered service systems
2017
Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1
2007 Standout
The Effects of Personalization and Familiarity on Trust and Adoption of Recommendation Agents1
2006 Standout
Buyers' and Sellers' Explanations for Product Failure: Who Done It?
1986
Applicant Attraction to Organizations and Job Choice: A Meta-Analytic Review of the Correlates of Recruiting Outcomes.
2005 Standout
Development of a Common Outcome Data Set for Fall Injury Prevention Trials: The Prevention of Falls Network Europe Consensus
2005 Standout
Increasing response rates to postal questionnaires: systematic review
2002
Does changing behavioral intentions engender behavior change? A meta-analysis of the experimental evidence.
2006 Standout
Rationale, design, and implementation protocol of an electronic health record integrated clinical prediction rule (iCPR) randomized trial in primary care
2011
A Review of Scale Development Practices in the Study of Organizations
1995 Standout
A Script-theoretic Analysis of Industrial Purchasing Behavior
1984
Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues
1988 Standout
Critical Service Encounters: The Employee's Viewpoint
1994
A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents
2007 Standout
Improving renewable energy policy planning and decision-making through a hybrid MCDM method
2019 Standout
Content or Community? A Digital Business Strategy for Content Providers in the Social Age1
2013 Standout
Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness
1986 Standout
Developing Buyer-Seller Relationships
1987 Standout
Supplier's involvement and success of radical new product development in new ventures
2007
ATTITUDES AND ATTITUDE CHANGE
1997 Standout
Transparent Reporting of a multivariable prediction model for Individual Prognosis Or Diagnosis (TRIPOD): Explanation and Elaboration
2015 Standout
Role of big data analytics in developing sustainable capabilities
2018 Standout
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
2002 Standout
Prioritization of renewable energy alternatives by using an integrated fuzzy MCDM model: A real case application for Turkey
2017 Standout
The Impact of Corporate Credibility and Celebrity Credibility on Consumer Reaction to Advertisements and Brands
2000
The Behavioral Consequences of Service Quality
1996 Standout
Compensatory Effects of Cognitive Characteristics of the Source, the Message, and the Receiver Upon Attitude Change
1988
Industry 4.0 technologies: Implementation patterns in manufacturing companies
2019 Standout
A comprehensive review of big data analytics throughout product lifecycle to support sustainable smart manufacturing: A framework, challenges and future research directions
2018 Standout
The Moderating Effects of Message Framing and Source Credibility on the Price-Perceived Risk Relationship
1994
A Cross-Cultural Comparison of the Effects of Source Credibility on Attitudes and Behavioral Intentions
1998
Customer Switching Behavior in Service Industries: An Exploratory Study
1995 Standout
All Frames Are Not Created Equal: A Typology and Critical Analysis of Framing Effects
1998 Standout
The Persuasiveness of Source Credibility: A Critical Review of Five Decades' Evidence
2004 Standout
ORGANIZATIONAL RECRUITING AS MARKETING MANAGEMENT: AN INTERDISCIPLINARY STUDY OF ENGINEERING GRADUATES
1992
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
1990 Standout
Electronic word-of-mouth in hospitality and tourism management
2007 Standout
Assessing the impact of big data on firm innovation performance: Big data is not always better data
2019 Standout
Index Construction with Formative Indicators: An Alternative to Scale Development
2001 Standout
A Cross-Cultural Comparison of the Effects of Source Credibility on Attitudes and Behavioral Intentions
1998
Developing Buyer-Seller Relationships
1987 Standout
Who or What to Believe: Trust and the Differential Persuasiveness of Human and Anthropomorphized Messengers
2015
Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude
2003 Standout
Selection of renewable energy technologies for a developing county: A case of Pakistan
2011
Privacy in the Digital Age: a Review of Information Privacy Research in Information Systems1
2011 Standout
The Effects of Multiple Product Endorsements by Celebrities on Consumers' Attitudes and Intentions
1994
Leveraging the capabilities of service-oriented decision support systems: Putting analytics and big data in cloud
2012
The Behavioral Consequences of Service Quality
1996 Standout
The Persuasion Knowledge Model: How People Cope with Persuasion Attempts
1994 Standout
The Effects of Advertiser Reputation and Extremity of Advertising Claim on Advertising Effectiveness
1990
The influence of type of advertisement, price, and source credibility on perceived quality
1992
Data-intensive applications, challenges, techniques and technologies: A survey on Big Data
2014 Standout
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
2001 Standout
Privacy and human behavior in the age of information
2015 StandoutScience
A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research
2003 Standout
Understanding digital transformation: A review and a research agenda
2019 Standout
Handbook of Cloud Computing
2010
The Company and the Product: Corporate Associations and Consumer Product Responses
1997 Standout
Conceptualizing Resource Orchestration - The Role of Service Platforms in Facilitating Service Systems
2018
Customer Trust in the Salesperson
1999
A taxonomy of players and activities across the ERP project life cycle
2003
The value of Big Data in servitization
2015
The Role of Push-Pull Technology in Privacy Calculus: The Case of Location-Based Services
2009
Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
2003 Standout
Personal Communication in Marketing: An Examination of Self-Interest Contingency Relationships
1990
The future and social impact of Big Data Analytics in Supply Chain Management: Results from a Delphi study
2017
Herding in online product choice
2006
Corporate reputation and sustained superior financial performance
2002 Standout
The Effect of Salesforce Behavior on Customer Satisfaction: An Interactive Framework
1991
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
2021 Standout
Relational Benefits in Services Industries: The Customer's Perspective
1998 Standout
Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics
2010 Standout
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
1999 Standout
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
2000 Standout
The influence of online product recommendations on consumers’ online choices
2004
Works of Robert R. Harmon being referenced
Redefining market opportunities through technology-oriented service innovation
2011
Emerging Digital Frontiers for Service Innovation
2016
Electronic Health Records in Four Community Physician Practices: Impact on Quality and Cost of Care
2007
Consumer Complaints and Managerial Response: A Holistic Approach
1983
The Pursuit of New Product Development: The Business Development Process by Marc A. Annacchino
2007
Perceived Effectiveness of Push vs. Pull Mobile Location Based Advertising
2007
An Information Theoretic Framework for Exploratory Multivariate Market Segmentation Research*
1991
A Service-Oriented Web Application Framework
2011
A multiple perspectives view of the market case for green energy
2008
Cloud as a Service
2016
The effect of a nominal monetary gift and different contacting approaches on mail survey response among engineers
1994
The Persuasive Effects of Source Credibility in Buy and Lease Situations
1982
The Persuasive Effects of Source Credibility in Buy and Lease Situations
1982