Citation Impact
Citing Papers
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
1990 Standout
A Conceptual Model of Service Quality and Its Implications for Future Research
1985 Standout
General Theories and the Fundamental Explananda of Marketing
1983
The Capabilities of Market-Driven Organizations
1994 Standout
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
1990 Standout
Market Orientation: Antecedents and Consequences
1993 Standout
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
1992 Standout
Classifying Services to Gain Strategic Marketing Insights
1983
A Contingency Framework for Understanding Ethical Decision Making in Marketing
1985 Standout
Buyers' and Sellers' Explanations for Product Failure: Who Done It?
1986
Marketing and Exchange
1987
Construct Validity: A Review of Basic Issues and Marketing Practices
1981
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
1988 Standout
Market Orientation: The Construct, Research Propositions, and Managerial Implications
1990 Standout
The Changing Role of Marketing in the Corporation
1992 Standout
Effectiveness in Sales Interactions: A Contingency Framework
1981
A Script-theoretic Analysis of Industrial Purchasing Behavior
1984
The Net Present Value of Market Share
1985
Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues
1988 Standout
Social Responsibility, Ethics, and Marketing Strategy: Closing the Gap between Concept and Application
1987
The Political Economy Paradigm: Foundation for Theory Building in Marketing
1983
Evolving to a New Dominant Logic for Marketing
2003 Standout
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
1993 Standout
Developing Buyer-Seller Relationships
1987 Standout
Understanding HRM–Firm Performance Linkages: The Role of the “Strength” of the HRM System
2004 Standout
A General Theory of Marketing Ethics
1986 Standout
Options markets and stock return volatility
1989
A Synthesis of Ethical Decision Models for Marketing
1989
Framework for Analyzing Marketing Ethics
1983 Standout
Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis
1993 Standout
The Behavioral Consequences of Service Quality
1996 Standout
The Price Effect of Option Introduction
1989
The Reification of Absorptive Capacity: A Critical Review and Rejuvenation of the Construct
2006 Standout
Customer Switching Behavior in Service Industries: An Exploratory Study
1995 Standout
Selected Determinants of Consumer Satisfaction and Complaint Reports
1983
Industrial organization economics and Alderson’s general theory of marketing
1992
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
1990 Standout
Modeling Consumer Satisfaction Processes Using Experience-Based Norms
1983
Index Construction with Formative Indicators: An Alternative to Scale Development
2001 Standout
Developing Buyer-Seller Relationships
1987 Standout
Problems and Strategies in Services Marketing
1985 Standout
Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view
2003 Standout
An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
1988 Standout
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
1994 Standout
Have Individual Stocks Become More Volatile? An Empirical Exploration of Idiosyncratic Risk
2001 Standout
The Behavioral Consequences of Service Quality
1996 Standout
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
1988 Standout
Replication and Theory Development in Organizational Science: A Critical Realist Perspective
1999
A Conceptual Model of Service Quality and Its Implications for Future Research
1985 Standout
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
2006 Standout
The structure and determinants of consumer complaint intentions and behavior
1993
Employee and customer perceptions of service in banks: Replication and extension.
1985
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
2001 Standout
A Framework for Conceptual Contributions in Marketing
2011 Standout
A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research
2003 Standout
rwg: An assessment of within-group interrater agreement.
1993 Standout
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
1990 Standout
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
1992 Standout
A Role Theory Perspective on Dyadic Interactions: The Service Encounter
1985
Dimensions of Consumer Expertise
1987 Standout
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
1990 Standout
The Commitment-Trust Theory of Relationship Marketing
1994 Standout
The Commitment-Trust Theory of Relationship Marketing
1994 Standout
Networks: Between markets and hierarchies
1986 Standout
Consumer Trust, Value, and Loyalty in Relational Exchanges
2002 Standout
Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance
2005 Standout
A Room with a Viewpoint: Using Social Norms to Motivate Environmental Conservation in Hotels
2008 Standout
Expectations and Norms in Models of Consumer Satisfaction
1987
Assessing Advantage: A Framework for Diagnosing Competitive Superiority
1988 Standout
The Perceived Veracity of PIMS Strategy Principles in Japan: An Empirical Inquiry
1991
Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model
1991 Standout
Age Differences in Response to Grocery Store Price Information
1983
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
2000 Standout
Consumer ethnocentrism: A test of antecedents and moderators
1995
Is the Resource-Based “View” a Useful Perspective for Strategic Management Research?
2001 Standout
Works of P. Dunne being referenced
SHORT TERM IMPACT OF OPTION TRADING ON UNDERLYING SECURITIES
1983
Theoretical Developments In Marketing
1980