Immediate Impact
24 standout
Citing Papers
Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
2024 Standout
The impact of green finance on transformation to green energy: Evidence from industrial enterprises in China
2024 Standout
Works of Muhammad Usman Arshad being referenced
Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction
2023
Brand credibility, customer loyalty and the role of religious orientation
2012
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Muhammad Usman Arshad | 82 | 47 | 69 | 56 | 31 | 213 | |
| Mandéep Kaur | 127 | 38 | 99 | 54 | 35 | 293 | |
| Chee Yoong Liew | 113 | 24 | 93 | 54 | 34 | 276 | |
| Jorge Guillén | 82 | 34 | 45 | 47 | 30 | 244 | |
| Ari Warokka | 53 | 39 | 95 | 51 | 33 | 236 | |
| Kavita Chavali | 155 | 55 | 92 | 30 | 30 | 283 | |
| Tomislava Pavić Kramarić | 83 | 23 | 62 | 28 | 21 | 207 | |
| Abdullahil Mamun | 70 | 25 | 48 | 28 | 25 | 224 | |
| Jan Smolarski | 62 | 30 | 136 | 58 | 27 | 244 | |
| T. I. Nwanji | 140 | 34 | 87 | 43 | 29 | 289 | |
| Zbigniew Korzeb | 105 | 57 | 50 | 19 | 33 | 222 |
All Works
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