Citation Impact
Citing Papers
How artificial intelligence will change the future of marketing
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
The Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance
2021 Standout
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
2019
Adoption of AI-based chatbots for hospitality and tourism
2020 Standout
Works of Morgan Poor being referenced
How Images of Other Consumers Influence Subsequent Taste Perceptions
2013