Citation Impact
Citing Papers
Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1
2004 Standout
Collaborative Communication in Interfirm Relationships: Moderating Effects of Integration and Control
1996 Standout
Brand Experience: What is It? How is it Measured? Does it Affect Loyalty?
2009 Standout
Measuring Service Quality: A Reexamination and Extension
1992 Standout
Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
1994 Standout
Latent Growth Curves within Developmental Structural Equation Models
1987
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
1993 Standout
Whence Consumer Loyalty?
1999 Standout
Developing Buyer-Seller Relationships
1987 Standout
Diary Methods: Capturing Life as it is Lived
2002 Standout
A Multistage Model of Customers' Assessments of Service Quality and Value
1991 Standout
"Situation" versus "Frame": The "Interactionist" and the "Structuralist" Analyses of Everyday Life
1977 Standout
Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models.
1998 Standout
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
1981 Standout
The Moderating Effect of Environmental Munificence and Dynamism on the Relationship Between Discretionary Social Responsibility and Firm Performance
2004
Inside the Hybrid Organization: Selective Coupling as a Response to Competing Institutional Logics
2012 Standout
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
2000 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
The American Customer Satisfaction Index: Nature, Purpose, and Findings
1996 Standout
The agent-structure problem in international relations theory
1987
Toward a synthesis of the resource‐based and dynamic‐capability views of rent creation
2001 Standout
Unobservable Variables in Structural Equation Models with an Application in Industrial Selling
1979
The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty
2001 Standout
Ahistoricism in Time-Series Analyses of Historical Process: Critique, Redirection, and Illustrations from U.S. Labor History
1989
Rhetorical Strategies of Legitimacy
2005 Standout
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
1994 Standout
Some Possible Antecedents and Consequences of In-Role and Extra-Role Salesperson Performance
1998 Standout
Trace metals as paleoredox and paleoproductivity proxies: An update
2006 Standout
PROBLEMS WITH REPEATED MEASURES ANALYSIS: DEMONSTRATION WITH A STUDY OF THE DIVERSIFICATION AND PERFORMANCE RELATIONSHIP.
1995 Standout
Distinguishing among models of contextually induced preference reversals.
1991
Introduction: epistemic communities and international policy coordination
1992 Standout
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
1980 Standout
A set-theoretic approach to organizational configurations
2007 Standout
Assessing the Role of Emotions as Mediators of Consumer Responses to Advertising
1987 Standout
Strategic resources: Traits, configurations and paths to sustainable competitive advantage
2007 Standout
Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
2009 Standout
The biogeochemical cycling of phosphorus in marine systems
2000
An examination of the effects of motivation and satisfaction on destination loyalty: a structural model
2003 Standout
Success and survival of operational research groups—A review
1997 Standout
The Persuasion Knowledge Model: How People Cope with Persuasion Attempts
1994 Standout
Cognitive, Affective, and Attribute Bases of the Satisfaction Response
1993 Standout
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
2001 Standout
Constructive Consumer Choice Processes
1998 Standout
Analytic hierarchy process: An overview of applications
2004 Standout
An analytic evaluation of microcomputer educational OR/MS Software
1991
Customer Loyalty: Toward an Integrated Conceptual Framework
1994 Standout
THE RISE OF THE CORPORATION IN A CRAFT INDUSTRY: CONFLICT AND CONFORMITY IN INSTITUTIONAL LOGICS.
2002 Standout
A Contingent Resource-Based View of Proactive Corporate Environmental Strategy
2003 Standout
Product/Consumption-Based Affective Responses and Postpurchase Processes
1987 Standout
Corporate responsibility and financial performance: the role of intangible resources
2009 Standout
A Path Analysis of Causes and Consequences of Salespeople's Perceptions of Role Clarity
1979
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
1990 Standout
THE RESOURCE-BASED VIEW OF THE FIRM IN TWO ENVIRONMENTS: THE HOLLYWOOD FILM STUDIOS FROM 1936 TO 1965.
1996 Standout
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
1994 Standout
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
1981 Standout
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
2021 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
Is the Resource-Based “View” a Useful Perspective for Strategic Management Research?
2001 Standout
Entrepreneurial orientation and small business performance: a configurational approach
2004 Standout
Works of Michael Lane being referenced
Introduction to structuralism
1970
Reducing the dependence of clinical judgment on the immediate context: Effects of number of categories and type of anchors.
1990
Structuralism: A Reader.
1970
Books and publishers: Commerce against culture in postwar Britain
1980
Operations Research in Practice: A Longitudinal Study
1989
Pygmalion effect: An issue for business education and ethics
1988
Shapers of Culture
1975
Operations Research Techniques: A Longitudinal Update 1973–1988
1993
Crystal chemistry, and thermodynamic and kinetic properties of calcite, dolomite, apatite, and biogenic silica: applications to petrologic problems
1995