Citation Impact
Citing Papers
Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1
2007 Standout
An Empirical Study of Factors Influencing E-Commerce Adoption/Non-Adoption in Slovakian SMEs
2016 Standout
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience
2022 Standout
The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps
2022
An integrated DEMATEL-ANP approach for renewable energy resources selection in Turkey
2016 Standout
Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions
2006
The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively
2008
Information Technology Competence and Value Creation in Supplier-Customer Relationships
2005
An empirical investigation of antecedents of B2B Websites’ effectiveness
2002
Technostress: negative effect on performance and possible mitigations
2014 Standout
Application of data mining techniques in customer relationship management: A literature review and classification
2008 Standout
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1
2014
Usability Ratings for Everyday Products Measured With the System Usability Scale
2013 Standout
The Effects of Online Shopping Context Cues on Consumers’ Purchase Intention for Cross-Border E-Commerce Sustainability
2019 Standout
Predicting online-purchasing behaviour
2004
CROWDSOURCING A WORD–EMOTION ASSOCIATION LEXICON
2012 Standout
Empirical investigation of Facebook discontinues usage intentions based on SOR paradigm
2017 Standout
20 years of Electronic Commerce Research
2021 Standout
Understanding the intention to follow the advice obtained in an online travel community
2010
Mediating role of enterprise risk management practices between business strategy and SME performance
2019 Standout
Customer relationship management research (1992‐2002)
2005
A new hybrid MCDM model combining DANP with VIKOR to improve e-store business
2012
The effect of Internet general privacy concern on customer behavior
2007
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
2004
The role played by perceived usability, satisfaction and consumer trust on website loyalty
2005
Social Media in Tourism and Hospitality: A Literature Review
2013 Standout
Risk perceptions in Japanese SMEs: the role of Internet marketing capabilities in firm performance
2018
Incorporating attitude towards Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context
2013 Standout
Works of Mark Grether being referenced
Customer Relations Through the Internet
2002
Building customer relations over the Internet
2002