Citation Impact
Citing Papers
Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context
2006
Towards an Architecture for Big Data-Driven Knowledge Management Systems.
2016
Internet Banking Adoption in Kuala Lumpur: An Application of UTAUT Model
2011 Standout
State-of-the-art in artificial neural network applications: A survey
2018 Standout
CREANDO CAPACIDADES QUE AUMENTEN EL VALOR PARA EL CLIENTE
2011
Modelling and evaluating customer loyalty using neural networks: Evidence from startup insurance companies
2016
A survey on big data-enabled innovative online education systems during the COVID-19 pandemic
2022 Standout
IT-Related Service
2013 Standout
Customer knowledge management, innovation capability and business performance: a case study of the banking industry
2014
Vertical and horizontal integration systems in Industry 4.0
2018 Standout
A DSS approach to managing customer enquiries for SMEs at the customer enquiry stage
2006
Customer relationship management in small–medium enterprises: The case of Turkish tourism industry
2005
Technostress: negative effect on performance and possible mitigations
2014 Standout
Developing online learning resources: Big data, social networks, and cloud computing to support pervasive knowledge
2015
Collaborative e-product development and product innovation in a demand-driven network: the moderating role of eCRM
2009
Citation classics published in knowledge management journals. Part I: articles and their characteristics
2015
Strategy development by SMEs for competitiveness: a review
2008 Standout
Marketing Is from Mars, IT Is from Venus: Aligning the Worldviews for Firm Performance
2013
Unveiling the impact of the adoption of digital technologies on firms’ innovation performance
2021 Standout
A systematic review of research on innovation in hospitality and tourism
2016 Standout
Relationship between innovation capability, innovation type, and firm performance
2017 Standout
What characterises the culture of a market-oriented organisation applying a customer-intimacy philosophy?
2008
Critical processes of knowledge management: An approach toward the creation of customer value
2016
Understanding digital transformation: A review and a research agenda
2019 Standout
The effect of online social networks and competency-based management on innovation capability
2016
From Marketing Mix to Relationship Marketing
1994 Standout
Computer assisted sales processes in automotive retailing
2012
The SERVICE Framework: A Public‐service‐dominant Approach to Sustainable Public Services
2015
A cloud approach to unified lifecycle data management in architecture, engineering, construction and facilities management: Integrating BIMs and SNS
2012 Standout
Generations of knowledge management in the architecture, engineering and construction industry: An evolutionary perspective
2010
Coproduction of healthcare service
2015 Standout
Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors
2011
On the shoulders of giants: undertaking a structured literature review in accounting
2016 Standout
Works of Malte Geib being referenced
Towards Customer Knowledge Management: Integrating Customer Relationship Management and Knowledge Management Concepts
2002
Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]
2003
CRM collaboration in financial services networks: a multi‐case analysis
2006