Immediate Impact

28 standout
Sub-graph 1 of 14

Citing Papers

Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
2023 Standout
Towards resilience in Industry 5.0: A decentralized autonomous manufacturing paradigm
2023 Standout
2 intermediate papers

Works of Jong-Seo Kim being referenced

A methodology for developing a usability index of consumer electronic products
2008
Identifying mobile phone design features critical to user satisfaction
2003

Author Peers

Author Last Decade Papers Cites
Jong-Seo Kim 130 16 27 52 42 10 211
Ppm Hekkert 104 30 63 44 10 236
Fabrice Mantelet 81 1 23 68 109 19 261
Hua-Cheng Chang 188 35 82 16 12 266
Chaoxiang Yang 106 2 43 20 9 19 257
Jean-François Petiot 193 50 78 12 15 271
J.G. Byrne 124 9 33 89 7 203
Johannes Itten 113 2 3 61 12 7 278
Seth Orsborn 119 1 53 30 8 8 211
Kevin Biolsi 20 8 11 33 23 8 256
Eva Deckers 28 28 42 15 122 20 246

All Works

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Rankless by CCL
2026