Citation Impact
Citing Papers
Satisfaction and image as mediators of store loyalty drivers in grocery retailing
2011
The relationship between Individual Entrepreneurial Orientation (IEO) and entrepreneurial intention
2016 Standout
Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future
2014 Standout
Defining consensus: A systematic review recommends methodologic criteria for reporting of Delphi studies
2014 Standout
Intersectionality and research in psychology.
2009 Standout
Distributors' Business Characteristics, Buyer/Seller Relationship and Market Orientation
2004
The impact of green entrepreneurial orientation, market orientation and green supply chain management practices on sustainable firm performance
2020 Standout
Using triangulation and multiple case studies to advance relationship marketing theory
2009
Customer Relationship Management (CRM): An Approach for Transforming the ’Myth’ of CRM Success into Dual-Creation of Value
2009
A service perspective on business relationships: The value creation, interaction and marketing interface
2010
Voting, non‐voting and consumer buying behaviour: non‐voter segmentation (NVS) and the underlining causes of electoral inactivity
2003
The moderating role of relational bonding in green supply chain practices and performance
2017
Importance of closed-loop supply chain relationships for product remanufacturing
2008
A review of intervention studies aimed at household energy conservation
2005 Standout
Value co-creation in service logic: A critical analysis
2011 Standout
Relationship quality and satisfaction: Customer-perceived success factors for on-time projects
2015
Electoral Participation and Non-Voter Segmentation
2005
Integrating Core Marketing Ethical Values Into Relationship Marketing
2010
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
2010
Passenger perceptions and the ideal urban bus journey experience
2007
1 Blockchain’s roles in meeting key supply chain management objectives
2017 Standout
Theory map of business marketing: Relationships and networks perspectives
2013
Customer Engagement
2011 Standout
A conceptual analysis of the impact of travel demand management on private car use
2002
Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management
2011
Market Orientation in the Transition Economies of Central Europe:
2000 Standout
The relationship marketing orientation of Hong Kong financial services industry managers and its links to business performance
2008
Formation of Interorganizational Relational Behavior in Megaprojects: Perspective of the Extended Theory of Planned Behavior
2017 Standout
Are We There Yet? Data Saturation in Qualitative Research
2015 Standout
Relationship Marketing in 2015:
2007
Conflict Management and Innovation Performance: An Integrated Contingency Perspective
2006 Standout
Passing Propinquities in the Multicultural City: The Everyday Encounters of Bus Passengering
2011 Standout
Service quality, customer satisfaction and loyalty in automobile repair services sector
2015 Standout
Moving towards the Service-Dominant Logic – a Comment
2007
The Performing Arts and Selected Relationship Marketing Strategies
2004
Designing conceptual articles: four approaches
2020 Standout
The value concept and relationship marketing
1996 Standout
What characterises the culture of a market-oriented organisation applying a customer-intimacy philosophy?
2008
"We Don't Sleep around like White Girls Do": Family, Culture, and Gender in Filipina American Lives
2001
Theories of War in an Era of Leading-Power PeacePresidential Address, American Political Science Association, 2001
2002
The Evolution of International Security Studies
2009 Standout
The Quality of Small and Medium Enterprises Performance Using the Structural Equation Model-Part Least Square (SEM-PLS)
2020 Standout
The New Public Governance?1
2006 Standout
Values of Public Relations: Effects on Organization-Public Relationships Mediating Conflict Resolution
2001 Standout
From Marketing Mix to Relationship Marketing
1994 Standout
Marketing for Higher Education: A Relationship Marketing Approach
2008
Determinants of job satisfaction and performance of seafarers
2018 Standout
Determinants of Indian sub-continent officer–seafarer retention in the shipping industry
2011
The impact of entrepreneurial orientation on B2B branding and business growth in emerging markets
2015
The dark side of customer relationship management: Exploring the underlying reasons for pitfalls, exploitation and unfairness
2012
Relationship Marketing of Services--Growing Interest, Emerging Perspectives
1995 Standout
Objective quality and business performance in service environments: moderating effects of entrepreneurs' knowledge and involvement
2011
Marketing as promise management: regaining customer management for marketing
2009
Wine tourism: Chilean wine regions and routes
2011
Works of John Egan being referenced
A century of marketing
2008
Drivers to relational strategies in retailing
2000
The Past, Present and Future of Relationship Marketing
2006
Back to the Future: Divergence in Relationship Marketing Research
2003
“Market” Classification and Political Campaigning
2003
Throwing the baby out with the bathwater?
2001
Relationship Marketing: Exploring Relational Strategies in Marketing
2001
De-marketing the car
2000
Political Marketing: Lessons from the Mainstream
1999