Houston

Waiting for Service: The Relationship between Delays and Evaluations of Service

General Practitioners' Use of Magnetic Resonance Imaging: An Open Randomized Trial Comparing Telephone and Written Requests and an Open Randomized Controlled Trial of Different Methods of Local Guideline Dissemination

Working with families in Tower Hamlets: an evaluation of the Family Welfare Association’s Family Support Services

Audit and feedback: effects on professional practice and healthcare outcomes

The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions

The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty

Child Protection Systems

Customer Switching Behavior in Service Industries: An Exploratory Study

The Role of Emotions in Marketing

Printed educational materials: effects on professional practice and healthcare outcomes

Developing Evidence-Based Child Protection Practice: A View From Germany

Interventions for improving the appropriate use of imaging in people with musculoskeletal conditions

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

Child protection, risk assessment and blame ideology

Emotions in consumer behavior: a hierarchical approach

The Influence of Child Protection Orientation on Child Welfare Practice

Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

Research Review: Child and family support services with minority ethnic families: what can we learn from research?

A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

Psychology of Adjustment

Reflections on risk in child protection: is it time for a shift in paradigms?

Developing critical social work in theory and in practice: child protection and communicative reason

The impact of guidelines and different dissemination strategies on GPs’ knowledge of magnetic resonance imaging