Citation Impact
Citing Papers
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Foundations for the study of intercultural communication based on a third-culture building model
1999 Standout
Instructor–Student and Student–Student Rapport in the Classroom
2010 Standout
Containment versus escalation: The trajectory of couples’ conversational complaints
1992
Feeling Manipulated: How Tip Request Sequence Impacts Customers and Service Providers?
2020
Evaluation of competency methods in engineering education: a systematic review
2019 Standout
The Effect of Teacher Confirmation on Student Communication and Learning Outcomes
2008
Measuring Communication Skills: The STEM Interpersonal Communication Skills Assessment Battery
2015
Works of Harry Weger being referenced
Couples' argument sequences and their associations with relational characteristics
1991
The Effect of Mutual Introductions and Addressing Customers by Name on Tipping Behavior in Restaurants
2015
Active Listening in Peer Interviews: The Influence of Message Paraphrasing on Perceptions of Listening Skill
2010
Disconfirming communication and self-verification in marriage: Associations among the demand/withdraw interaction pattern, feeling understood, and marital satisfaction
2005