Citation Impact
Citing Papers
PLS-SEM’s most wanted guidance
2022 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Continued use of an interactive computer game-based visual perception learning system in children with developmental delay
2017
Leadership styles and outcome patterns for the nursing workforce and work environment: A systematic review
2018 Standout
Consumer Tipping: A Cross-Country Study
1993 Standout
Content design of advertisement for consumer exposure: Mobile marketing through short messaging service
2017
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Consumer acceptance of the mobile Internet
2012
Effects of service quality and customer satisfaction on loyalty of bank customers
2021 Standout
A Systematic Literature Review on Online Medical Services in Malaysia
2020 Standout
Asymmetric Effects of Regulatory Focus on Expected Desirability and Feasibility of Embracing Self‐Service Technologies
2012
Essence of digital transformation—Manifestations at large financial institutions from North America
2019 Standout
Digital Business Strategy: Toward a Next Generation of Insights
2013 Standout
Adoption of O2O food delivery services in South Korea: The moderating role of moral obligation in meal preparation
2018 Standout
Community Empowerment and Utilization of Renewable Energy: Entrepreneurial Perspective for Community Resilience Based on Sustainable Management of Slum Settlements in Makassar City, Indonesia
2021 Standout
The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty
2018 Standout
A meta-analysis of mobile commerce adoption and the moderating effect of culture
2012 Standout
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective
2022
The evolving brand logic: a service-dominant logic perspective
2009
Gratitude and gratuity: a meta-analysis of research on the service-tipping relationship
2000 Standout
Facilitators and benefits of using Mobile Entertainment Services
2011
Co-creation of value-in-use through big data technology- a B2B agricultural perspective
2019
Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance
2012
IoT adoption in agriculture: the role of trust, perceived value and risk
2018
Communication and Control Processes in the Delivery of Service Quality
1988
Perceived innovativeness of drone food delivery services and its impacts on attitude and behavioral intentions: The moderating role of gender and age
2019 Standout
Digitalization of agriculture: A way to solve the food problem or a trolley dilemma?
2021 Standout
Explaining the differing effects of corporate reputation across nations: a multilevel analysis
2015
Consumer engagement in a virtual brand community: An exploratory analysis
2011 Standout
Institutions and axioms: an extension and update of service-dominant logic
2015 Standout
Antecedents of hospital brand image and the relationships with medical tourists’ behavioral intention
2016
A multidimensional service-value scale based on Holbrook’s typology of customer value
2017
The Mediating Role of Perceived Value on the Relationship between Service Quality and Customer Satisfaction: Evidence from Indonesian Airline Passengers
2016 Standout
Modeling consumer adoption of mobile shopping for fashion products in Korea
2009
An analysis on the unified theory of acceptance and use of technology theory (UTAUT): Acceptance of electronic document management system (EDMS)
2020 Standout
Brand value co-creation in a digitalized world: An integrative framework and research implications
2015
Understanding digital transformation: A review and a research agenda
2019 Standout
Sustainable Diffusion of Fashion Information on Mobile Friends-Based Social Network Service
2018
The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia
2012
Addressing Endogeneity in International Marketing Applications of Partial Least Squares Structural Equation Modeling
2018 Standout
Perceived risks and vulnerabilities of employing digitalization and digital data in agriculture – Socially robust orientations from a transdisciplinary process
2022 Standout
The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions
2013 Standout
Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance1
2013
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
1990 Standout
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
Applying the technology acceptance model to understand maths teachers’ perceptions towards an augmented reality tutoring system
2019 Standout
Evaluation of mobile services and substantial adoption factors with Analytic Hierarchy Process (AHP)
2012 Standout
Same but different? Mobile technology adoption in China
2015
The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
2017
The Nature and Determinants of Customer Expectations of Service
1993 Standout
A destination-branding model: An empirical analysis based on stakeholders
2011
River Magic: Extraordinary Experience and the Extended Service Encounter
1993 Standout
A performance evaluation model by integrating fuzzy AHP and fuzzy TOPSIS methods
2010 Standout
A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey
2014 Standout
Works of Gregory J. Brush being referenced
Analysing the professional sport experience: A hierarchical approach
2011
Investigating the service brand: A customer value perspective
2008
Comparing the perceived value of information and entertainment mobile services
2008