Citation Impact
Citing Papers
The Company and the Product: Corporate Associations and Consumer Product Responses
1997 Standout
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
1992 Standout
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
1989 Standout
User Acceptance of Information Technology: Toward A Unified View1
2003 Standout
Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?
1996
Fishbein's Intentions Model: A Test of External and Pragmatic Validity
1980
The Influence of Background Music on Shopping Behavior: Classical Versus Top-Forty Music in a Wine Store
1993
Fostering implementation of health services research findings into practice: a consolidated framework for advancing implementation science
2009 Standout
Healthcare professionals' intentions and behaviours: A systematic review of studies based on social cognitive theories
2008
Efficacy of the Theory of Planned Behaviour: A meta‐analytic review
2001 Standout
Does changing behavioral intentions engender behavior change? A meta-analysis of the experimental evidence.
2006 Standout
Theories of reasoned action and planned behavior as models of condom use: A meta-analysis.
2001 Standout
External Search: The Role of Consumer Beliefs
1982
Whence Consumer Loyalty?
1999 Standout
Research Design Effects on the Reliability of Rating Scales: A Meta-Analysis
1984
Brand Experience: What is It? How is it Measured? Does it Affect Loyalty?
2009 Standout
Conjoint Analysis in Marketing: New Developments with Implications for Research and Practice
1990 Standout
Consumer Processing of Product Trial and the Influence of Prior Advertising: A Structural Modeling Approach
1998
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
2001
Strategic management of small firms in hostile and benign environments
1989 Standout
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
1999
The Effect of Brand Portfolio Characteristics on Consumer Evaluations of Brand Extensions
1994
Familiarity and Its Impact on Consumer Decision Biases and Heuristics
1981
Whence Consumer Loyalty?
1999 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?
1996
The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research
1988 Standout
Does Competitive Environment Moderate the Market Orientation-Performance Relationship?
1994 Standout
Understanding Information Technology Usage: A Test of Competing Models
1995 Standout
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
2002 Standout
Conceptualizing, Measuring, and Managing Customer-Based Brand Equity
1993 Standout
Examining service experiences and post‐consumption evaluations
2004
The Behavioral Consequences of Service Quality
1996 Standout
State-of-Mind Effects on the Accuracy with Which Utility Functions Predict Marketplace Choice
1980
Do retail store environmental factors affect consumers' price acceptability? An empirical examination
1994
An investigation into the role of intentions as mediators of the attitude-behavior relationship
1989
The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty
2001 Standout
Word of mouth communication within online communities: Conceptualizing the online social network
2007 Standout
Customer Switching Behavior in Service Industries: An Exploratory Study
1995 Standout
State-of-Mind Effects on the Accuracy with Which Utility Functions Predict Marketplace Choice
1980
The Impact of Geographic Proximity on What to Buy, How to Buy, and Where to Buy: Evidence from High-Tech Durable Goods Market*
2011
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
1994 Standout
Fashion clothing consumption: antecedents and consequences of fashion clothing involvement
2004 Standout
Identification and Analysis of Moderator Variables
1981
On the Evaluation of Structural Equation Models
1988 Standout
Predicting Purchase and Other Behaviors from General and Contextually Specific Intentions
1980
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
2000 Standout
Conceptualizing, Measuring, and Managing Customer-Based Brand Equity
1993 Standout
Electronic word-of-mouth in hospitality and tourism management
2007 Standout
Index Construction with Formative Indicators: An Alternative to Scale Development
2001 Standout
The theory of planned behavior
1991 Standout
Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
2009 Standout
Learning about a New Technology: Pineapple in Ghana
2010 Standout
The Relationship between Prior Brand Knowledge and Information Acquisition Order
1988
Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior.
1998 Standout
Relationships Among Attitudes, Behavioral Intentions, and Behavior
1993
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
1994 Standout
The Behavioral Consequences of Service Quality
1996 Standout
The Influence of Store Environment on Quality Inferences and Store Image
1994
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
2001 Standout
Measurement and Management of the Sportscape
1996
On the evaluation of structural equation models
1988 Standout
The Company and the Product: Corporate Associations and Consumer Product Responses
1997 Standout
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
1992 Standout
Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
2003
Customer Loyalty: Toward an Integrated Conceptual Framework
1994 Standout
The Effect of In-Store Travel Distance on Unplanned Spending: Applications to Mobile Promotion Strategies
2013
EXQ: a multiple‐item scale for assessing service experience
2012
A New Model for Predicting Behavioral Intentions: An Alternative to Fishbein
1980
Dimensions of Consumer Expertise
1987 Standout
The Fishbein Extended Model and Consumer Behavior
1975
A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process
1983
Research Design Effects on the Reliability of Rating Scales: A Meta-Analysis
1984
Competing models of entrepreneurial intentions
2000 Standout
Toward the development of a multidimensional scale for improving evaluations of Business Ethics
1990 Standout
An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters
1998
The influence of service environments on customer emotion and service outcomes
2011
Consumer Trust, Value, and Loyalty in Relational Exchanges
2002 Standout
When consumers switch brands
1987
Situational and Extended Attitude Models as Predictors of Marijuana Intentions and Reported Behavior
1978
Crossover Effects in the Theory of Reasoned Action: A Moderating Influence Attempt
1985
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
1989 Standout
High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective
2007 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
1999 Standout
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
2000 Standout
Works of Gilbert D. Harrell being referenced
Retail crowding: Theoretical and strategic implications.
1986
Buyer Behavior Under Conditions of Crowding: an Initial Framework
1976
Service recovery: Impact on satisfaction and intentions
1995
Influences on Consumer Use of Word-of-Mouth Recommendation Sources
1997
An Evaluation of the Expectancy Value Model of Attitude Measurement for Physician Prescribing Behavior
1974
Path Analysis of Buyer Behavior under Conditions of Crowding
1980
The Role of Confidence in Understanding and Predicting Buyers' Attitudes and Purchase Intentions
1975
Path Analysis of Buyer Behavior under Conditions of Crowding
1980
An Evaluation of the Expectancy Value Model of Attitude Measurement for Physician Prescribing Behavior
1974