Immediate Impact
49 standout
Citing Papers
Customer Acceptance of Autonomous Vehicles in Travel and Tourism
2021 Standout
Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis
2021 Standout
Works of Gary Crilley being referenced
Measuring performance in operational management and customer service quality: A survey of financial and non-financial metrics from the Australian golf industry
2002
Measuring customer service quality in sports and leisure centres
1996
Author Peers
| Author | Last Decade | Papers | Cites | |||||
|---|---|---|---|---|---|---|---|---|
| Gary Crilley | 141 | 97 | 267 | 302 | 158 | 23 | 514 | |
| Brian J. Mihalik | 100 | 46 | 378 | 99 | 105 | 22 | 496 | |
| Felix T Mavondo | 68 | 24 | 322 | 161 | 201 | 21 | 559 | |
| Munehiko Harada | 188 | 108 | 464 | 102 | 123 | 26 | 615 | |
| Wen‐Shiung Huang | 164 | 15 | 357 | 114 | 144 | 14 | 493 | |
| Magdalena Florek | 32 | 53 | 442 | 92 | 226 | 39 | 647 | |
| Hyungsuk Choo | 62 | 18 | 477 | 132 | 157 | 18 | 567 | |
| Suk-Kyu Kim | 136 | 26 | 477 | 127 | 148 | 28 | 600 | |
| Young‐joo Ahn | 64 | 27 | 445 | 147 | 187 | 46 | 568 | |
| Philipp Wassler | 87 | 66 | 527 | 86 | 166 | 28 | 643 | |
| Yunduk Jeong | 139 | 18 | 416 | 125 | 119 | 42 | 562 |
All Works
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