Citation Impact

Citing Papers

PLS-SEM’s most wanted guidance
2022 Standout
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience
2022 Standout
Understanding managers’ attitudes and behavioral intentions towards using artificial intelligence for organizational decision-making
2021 Standout
Top managers’ environmental values, leadership, and stakeholder engagement in promoting environmental sustainability in the restaurant industry
2017
Generation Z Within the Workforce and in the Workplace: A Bibliometric Analysis
2022 Standout
The whole relationship between environmental variables and firm performance: Competitive advantage and firm resources as mediator variables
2009
Tapping Mindfulness to Shape Hotel Guests’ Sustainable Behavior
2013
Consequences of “greenwashing”
2015
What is sustainable fashion?
2016 Standout
The Effect of Emerging Green Market on Green Entrepreneurship and Sustainable Development in Knowledge-Based Companies
2018 Standout
Green human resource management: A proposed model in the context of Sri Lanka’s tourism industry
2018
Green logistics and circular economy
2019 Standout
Literature review of Industry 4.0 and related technologies
2018 Standout
The duality of digital and environmental orientations in the context of SMEs: Implications for innovation performance
2020 Standout
Co-creation of value using hotel interactive technologies: examining intentions and conversion
2019
Role of big data analytics in developing sustainable capabilities
2018 Standout
Planetary Boundaries: Ecological Foundations for Corporate Sustainability
2012 Standout
Environmental management decision-making in certified hotels
2011
Drivers of experience co-creation in food-and-wine tourism: An exploratory quantitative analysis
2020
Exploring the interplay between customer perceived brand value and customer brand co-creation behaviour dimensions
2020
A workforce to be reckoned with: The emerging pivotal Generation Z hospitality workforce
2018
Progress in Chinese hotel research: A review of SSCI-listed journals
2014
The role of green human resource management in driving hotel’s environmental performance: Interaction and mediation analysis
2019
Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands
2021
Material efficiency in manufacturing: swedish evidence on potential, barriers and strategies
2016
The diffusion of environmental sustainability innovations in North American hotels and ski resorts
2010
Enhancing the organizational citizenship behavior for the environment: the roles of green training and organizational culture
2018
Strategic management research in hospitality and tourism: past, present and future
2014
Sustainable human resource management: six defining characteristics
2022 Standout
Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment
2020 Standout
Investigating an innovative service with hospitality robots
2017
Cashless Transactions: A Study on Intention and Adoption of e-Wallets
2021 Standout
Environmental Strategies and Their Impact on Hotel Performance
2007
Big data analytics as an operational excellence approach to enhance sustainable supply chain performance
2019 Standout
Corporate green bonds
2021 Standout
Barriers to the Circular Economy: Evidence From the European Union (EU)
2018 Standout
Rural Tourism: Development, Management and Sustainability in Rural Establishments
2017 Standout
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values
2022
Entrepreneurial Leadership and Sustainable Performance of Manufacturing SMEs in Malaysia: The Contingent Role of Entrepreneurial Bricolage
2020 Standout
Sustainability issues and hospitality and tourism firms’ strategies
2015
Consequences of a green image of drone food delivery services: The moderating role of gender and age
2019
Bibliometric studies in tourism
2016 Standout
Utilising Generation Y: United States Hospitality and Tourism Students' Perceptions of Careers in the Industry
2012
The Means and End of Greenwash
2015
Barriers to product return management in automotive manufacturing firms in Malaysia
2016
Assessing green human resources management practices in Palestinian manufacturing context: An empirical study
2016
When titans meet – Can industry 4.0 revolutionise the environmentally-sustainable manufacturing wave? The role of critical success factors
2018 Standout
Adoption of AI-based chatbots for hospitality and tourism
2020 Standout
A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership
2022 Standout
How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?
2020 Standout
How can green training promote employee career growth?
2020 Standout
Service quality and customer satisfaction: The moderating effects of hotel star rating
2019
Developing and validating a service robot integration willingness scale
2019
A systematic review of research on innovation in hospitality and tourism
2016 Standout
The Impact of Green Marketing Strategy on the Firm's Performance in Malaysia
2015
Does the adoption of customer and competitor orientations make small hospitality businesses more entrepreneurial?
2015
On the importance of sustainable human resource management for the adoption of sustainable development goals
2018
Value co-creation: concept and measurement
2014
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
Effects of COVID-19 on hotel marketing and management: a perspective article
2020 Standout
Science and industry: Sharing knowledge for innovation
2014
Greening the hospitality industry: How do green human resource management practices influence organizational citizenship behavior in hotels? A mixed-methods study
2019
Digitization, Digital Twins, Blockchain, and Industry 4.0 as Elements of Management Process in Enterprises in the Energy Sector
2021 Standout
SECTORAL ANALYSIS OF THE EFFECTIVENESS OF BANK RISK CAPITAL IN THE VISEGRAD GROUP COUNTRIES
2019 Standout
Sustainable tourism: Research and reality
2012 Standout
Avoiding the hospitality workforce bubble: Strategies to attract and retain generation Z talent in the hospitality workforce
2019
Green Human Resource Management and Green Supply Chain Management: linking two emerging agendas
2015
Motives, facilitators and constraints of environmental management in the Caribbean accommodations sector
2013
The Impact of Environmental Certification on Hotel Guest Ratings
2013
Exploring the relationship between big data analytics capability and competitive performance: The mediating roles of dynamic and operational capabilities
2019 Standout
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate
2019 Standout
The Effects of Perceived Value, Website Trust and Hotel Trust on Online Hotel Booking Intention
2017
The Development of Green Logistics for Implementation Sustainable Development Strategy in Companies
2014
11 Postcards from the Edge
2007
Designing Sustainable HRM: The Core Characteristics of Emerging Field
2018
Promoting employee's proenvironmental behavior through green human resource management practices
2018
Green Human Resource Management: A Review and Research Agenda*
2012
Career aspirations of generation Z: a systematic literature review
2021 Standout
Role of green innovation and supply chain management in driving sustainable corporate performance
2022 Standout
Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory approach
2021
11 Postcards from the Edge
2007
Hotels' environmental policies and employee personal environmental beliefs: Interactions and outcomes
2013
What can big data and text analytics tell us about hotel guest experience and satisfaction?
2014
A systematic review on green human resource management: Implications for social sustainability
2019

Works of Eric S.W. Chan being referenced

Hotel selection: When price is not the issue
2006
Motivations for ISO 14001 in the hotel industry
2005
Implementing Environmental Management Systems in Small- and Medium-Sized Hotels: Obstacles
2010
Application of EMSs in a hotel context: A case study
2011
Environmental management research in hospitality
2016
A Comparative Analysis of Changing Job Selection Attitudes and Expectations of Hospitality Students in Hong Kong and Mainland China
2002
What drives employees’ intentions to implement green practices in hotels? The role of knowledge, awareness, concern and ecological behaviour
2014
An Empirical Study of Environmental Practices and Employee Ecological Behavior in the Hotel Industry
2014
The Applications of Environmental Technologies in Hotels
2016
Barriers to EMS in the hotel industry
2007
Co-creation and higher order customer engagement in hospitality and tourism services
2016
Co-production versus co-creation: A process based continuum in the hotel service context
2012
Gap analysis of green hotel marketing
2013
Attitude towards EMSs in an international hotel: An exploratory case study
2009
Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
2014
Hotel safety and security systems: Bridging the gap between managers and guests
2012
What hinders hotels’ adoption of environmental technologies: A quantitative study
2019
How do hotel employees' environmental attitudes and intentions to implement green practices relate to their ecological behavior?
2019
Rankless by CCL
2026