Citation Impact
Citing Papers
Trustworthy artificial intelligence and the European Union AI act: On the conflation of trustworthiness and acceptability of risk
2023 Standout
Does hotel cleanliness correlate with surfaces guests contact?
2019
PLS-SEM’s most wanted guidance
2022 Standout
Understanding managers’ attitudes and behavioral intentions towards using artificial intelligence for organizational decision-making
2021 Standout
Demystifying consumer digital cocreated value: Social presence theory-informed framework and propositions
2020
Beware hospitality industry: the robots are coming
2018
Corporate social responsibility commitment of small‐to‐medium enterprises and organizational competitive differentiation: Stakeholder pressure, market orientation, and socioeconomic context effects
2019
Co-creation of value using hotel interactive technologies: examining intentions and conversion
2019
Testing the fluctuations of oil resource price volatility: A hurdle for economic recovery
2022 Standout
Business model innovation within SPOs: Exploring the antecedents and mechanisms facilitating multi-level value co-creation within a value-network
2021
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Understanding the topics of export cross-border e-commerce consumers feedback: an LDA approach
2019
Hospitality quality: new directions and new challenges
2011
Bibliometric studies in tourism
2016 Standout
A review of human resources management research
2014
The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study
2015
Adoption of AI-based chatbots for hospitality and tourism
2020 Standout
How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?
2020 Standout
Effects of employees’ social exchange and the mediating role of customer orientation in the restaurant industry
2020
Service quality and customer satisfaction: The moderating effects of hotel star rating
2019
Developing and validating a service robot integration willingness scale
2019
Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review
2021 Standout
The role of customer delight and customer equity for loyalty in upscale hotels
2019
AI-based self-service technology in public service delivery: User experience and influencing factors
2020
Effects of COVID-19 on hotel marketing and management: a perspective article
2020 Standout
How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love
2018 Standout
Does the use of synchrony and artificial intelligence in video interviews affect interview ratings and applicant attitudes?
2019
The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective
2020
Artificial Intelligence and Business Value: a Literature Review
2021 Standout
Understanding Customer Delight
2011
Exploring purchase intention in cross-border E-commerce: A three stage model
2019 Standout
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
A Cognitive Appraisal Process of Customer Delight: The Moderating Effect of Place Identity
2019
Human capital and AI in industry 4.0. Convergence and divergence in social entrepreneurship in Russia
2020 Standout
Exploring customer experiences with robotics in hospitality
2018
Works of Edwin N. Torres being referenced
Effects of Management-Development Practices on Hospitality Management Graduates' Job Satisfaction and Intention to Stay
2010
Improving consumer commitment through the integration of self-service technologies: A transcendent consumer experience perspective
2016
Asynchronous video interviews in the hospitality industry: Considerations for virtual employee selection
2016
Stars, diamonds, and other shiny things: The use of expert and consumer feedback in the hotel industry
2014
Consumer reviews and the creation of booking transaction value: Lessons from the hotel industry
2015
From customer satisfaction to customer delight
2013
From satisfaction to delight: a model for the hotel industry
2006
The evolution of the customer delight construct
2017
Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry
2016
Deconstructing Service Quality and Customer Satisfaction: Challenges and Directions for Future Research
2014
Implementation and normalization process of asynchronous video interviewing practices in the hospitality industry
2018
One experience and multiple reviews: the case of upscale US hotels
2013
Value co-creation and technological progression: a critical review
2020
Hiring manager’s evaluations of asynchronous video interviews: The role of candidate competencies, aesthetics, and resume placement
2018
Engaging customers in value co-creation or co-destruction online
2018
Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective
2013
Hotel Compensation Strategies: Perceptions of Top Industry Executives
2011
Guest interactions and the formation of memorable experiences: an ethnography
2016
The power of self-service technologies in creating transcendent service experiences
2017