Citation Impact
Citing Papers
Epilogue to the Special Issue and reflections on the future of engagement research
2016
Artificial intelligence ‐ driven sustainable development: Examining organizational, technical, and processing approaches to achieving global goals
2023 Standout
Technostress: Technological Antecedents and Implications1
2011 Standout
Definition, symptoms and risk of techno-stress: a systematic review
2018 Standout
Measuring Students’ Use of Zoom Application in Language Course Based on the Technology Acceptance Model (TAM)
2021 Standout
Effects of COVID-19 in E-learning on higher education institution students: the group comparison between male and female
2020 Standout
Impact of digital surge during Covid-19 pandemic: A viewpoint on research and practice
2020 Standout
Locked-down digital work
2020 Standout
Remote working and digital transformation during the COVID-19 pandemic: Economic–financial impacts and psychological drivers for employees
2022 Standout
Examining university students’ behavioural intention to use e-learning during the COVID-19 pandemic: An extended TAM model
2021 Standout
A Research Agenda for Trust in Online Environments
2008 Standout
Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?
2017
Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm
2020
Algorithms at Work: The New Contested Terrain of Control
2019 Standout
Structuring servitization-related research
2018 Standout
Technology acceptance model in educational context: A systematic literature review
2019 Standout
A meta‐analysis of customer engagement behaviour
2020
E‐atmosphere, emotional, cognitive, and behavioral responses
2010
The Role of Reciprocity in Clarifying the Performance Payoff of Relational Behavior
2011
The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty
2018 Standout
Embarrassed customers: the dark side of receiving help from others
2017
The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research
2017 Standout
Technology use on the front line: how information technology enhances individual performance
2007
Actor Engagement in Networks: Defining the Conceptual Domain
2019
What and why of technostress: Technology antecedents and implications
2007
Determinants of users’ continuance of social networking sites: A self-regulation perspective
2014
Synthesizing information systems knowledge: A typology of literature reviews
2014 Standout
Technostress: negative effect on performance and possible mitigations
2014 Standout
Intelligent influencer marketing: how AI-powered virtual influencers outperform human influencers
2023 Standout
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
Influence of information systems on organizational results
2017 Standout
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Formation of Interorganizational Relational Behavior in Megaprojects: Perspective of the Extended Theory of Planned Behavior
2017 Standout
Developing a General Extended Technology Acceptance Model for E-Learning (GETAMEL) by analysing commonly used external factors
2015 Standout
Evaluation and selection of mobile health (mHealth) applications using AHP and fuzzy TOPSIS
2019 Standout
The Effects of Online Shopping Context Cues on Consumers’ Purchase Intention for Cross-Border E-Commerce Sustainability
2019 Standout
Online social media fatigue and psychological wellbeing—A study of compulsive use, fear of missing out, fatigue, anxiety and depression
2018 Standout
Consumer well‐being through engagement and innovation in higher education: A conceptual model and research propositions
2020
Giving too much social support: social overload on social networking sites
2014 Standout
Empirical investigation of Facebook discontinues usage intentions based on SOR paradigm
2017 Standout
Learning with mobile technologies – Students’ behavior
2016 Standout
Does information and communication technology improve job satisfaction? The moderating role of sales technology orientation
2014
Meta‐analysis and traditional systematic literature reviews—What, why, when, where, and how?
2022 Standout
Designing conceptual articles: four approaches
2020 Standout
Covid-19 pandemic and online learning: the challenges and opportunities
2020 Standout
What causes social media users to engage and mimic virtual influencers? The role of self-congruity
2022
Information and communication technology overload and social networking service fatigue: A stress perspective
2015 Standout
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
2008
Understanding digital transformation: A review and a research agenda
2019 Standout
The Effects of Perceived Supervisor Support, Perceived Organizational Support, and Organizational Justice on Turnover among Salespeople
2009 Standout
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
How student perceptions about online learning difficulty influenced their satisfaction during Canada's Covid‐19 response
2022 Standout
Sales Effort: The Intertwined Roles of the Leader, Customers, and the Salesperson
2008
Website design, trust and culture: An eight country investigation
2013
What Is Digital Organizational Culture? Insights From Exploratory Case Studies
2018
Do you get tired of socializing? An empirical explanation of discontinuous usage behaviour in social network services
2016 Standout
Contracts, relationships and integration: towards a model of the procurement of complex performance
2009
Trust and Electronic Government Success: An Empirical Study
2008 Standout
Information Systems Success: The Quest for the Independent Variables
2013
S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
2016
The relationships between electronic banking adoption and its antecedents: A meta-analytic study of the role of national culture
2018 Standout
Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting
2007
A strategic framework for website evaluation based on a review of the literature from 1995–2006
2010
Artificial intelligence capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance
2021 Standout
The interactional effects of atmospherics and perceptual curiosity on emotions and online shopping intention
2009
Zooming out: actor engagement beyond the dyadic
2018
SMEs and Marketing: A Systematic Literature Review
2016
Intelligent Manufacturing in the Context of Industry 4.0: A Review
2017 Standout
User acceptance of YouTube for procedural learning: An extension of the Technology Acceptance Model
2012
The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use
2015 Standout
Works of Deva Rangarajan being referenced
How Individual Technology Propensities and Organizational Culture Influence B2B Customers Behavioral Intention to Use Digital Services at Work?
2017
Engaged customers as job resources or demands for frontline employees?
2016
How to govern business services exchanges: Contractual and relational issues
2007
The role of pleasure in web site success
2005
Impact of sales force automation on technology-related stress, effort, and technology usage among salespeople
2005
To Be Yourself or to Be Your Ideal Self?
2018
The Role of Perceived Relational Support in Entrepreneur–Customer Dyads
2008
Managing Engagement Behaviors in a Network of Customers and Stakeholders
2013