Citation Impact
Citing Papers
New service development: areas for exploitation and exploration
2002
PDMA Research on New Product Development Practices: Updating Trends and Benchmarking Best Practices
1997
Fostering business model extensions for ICT-enabled human-centered service systems
2017
How artificial intelligence will change the future of marketing
2019 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Toward an integrative approach to designing service experiences
2004
Brave new world: service robots in the frontline
2018 Standout
The effects of information system infrastructure and process improvements on supply‐chain time performance
2000
Critical service logic: making sense of value creation and co-creation
2012 Standout
Product services for a resource-efficient and circular economy – a review
2013 Standout
An integrated DEMATEL-ANP approach for renewable energy resources selection in Turkey
2016 Standout
Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review
2020 Standout
Identifying Neo-Schumpeterian Innovation in Service Firms: A Conceptual Essay with a Novel Classification
2007
Fortune favors the prepared: How SMEs approach business model innovations in Industry 4.0
2018 Standout
Service innovation in product-centric firms: a multidimensional business model perspective
2014
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Smart sustainable cities of the future: An extensive interdisciplinary literature review
2017 Standout
The product innovation process of quick‐service restaurant chains
2009
Evaluating existing approaches to product‐service system design
2012
Innovation and Creativity in Organizations
2014 Standout
A service science perspective on business model innovation
2013 Standout
Structuring servitization-related research
2018 Standout
Innovative versus incremental new business services: different keys for achieving success
2001
Technological capability, strategic flexibility, and product innovation
2009 Standout
The duality of digital and environmental orientations in the context of SMEs: Implications for innovation performance
2020 Standout
Complex Incremental Product Innovation in Established Service Firms: A Micro Institutional Perspective
2007
Innovativeness and new product success: insights from the cumulative evidence
2007
When product development performance makes a difference: A statistical analysis in the electronics industry
1998
Prospects for Innovation in Tourism
2006
Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis
2010
Literature review as a research methodology: An overview and guidelines
2019 Standout
Internet of things and supply chain management: a literature review
2017 Standout
Evaluating teaching performance based on fuzzy AHP and comprehensive evaluation approach
2014 Standout
A fuzzy-logic-based decision-making approach for new product development
2003
A TRIZ-Based Method for New Service Design
2005
A systematic approach for diagnosing service failure: Service-specific FMEA and grey relational analysis approach
2011
Product Development Decisions: A Review of the Literature
2001 Standout
Training effects on the divergent thinking attitudes of South American managers
1995
Towards the Measurement of Innovation—A Pilot Study in the Small and Medium Sized Hotel Industry
2006
Planning for service quality: an integrative approach
1996
Examining how context change foster service innovation
2018
Fintech: Ecosystem, business models, investment decisions, and challenges
2017 Standout
Motives and barriers affecting consumers’ co-creation in the physical store
2019
PDMA research on new product development practices: Updating trends and benchmarking best practices*1
1997 Standout
Innovation types and innovation management practices in service companies
2007
Servitization and deservitization: Overview, concepts, and definitions
2017 Standout
The design of functional (total care) products
2004
Resources and digital export: An RBV perspective on the role of digital technologies and capabilities in cross-border e-commerce
2021 Standout
How information technology automates and augments processes: Insights from Artificial‐Intelligence‐based systems in professional service operations
2022 Standout
Information systems in supply chain integration and management
2003 Standout
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
A Study of the Relationships Between Generation, Market Orientation, and Innovation in Family Firms
2011
Perceived innovativeness of drone food delivery services and its impacts on attitude and behavioral intentions: The moderating role of gender and age
2019 Standout
Organizational culture, innovation, and performance: A test of Schein's model
2013
Service engineering—methodical development of new service products
2003 Standout
Assessing the impact of big data on firm innovation performance: Big data is not always better data
2019 Standout
Identifying service strategies in product manufacturing companies by exploring environment–strategy configurations
2008
Users as service innovators: The case of banking services
2011
Patterns of innovation in service industries
2008
Leadership style: its impact on cross-functional product development
1999
Realizing innovation in services
2002
Does Customer Interaction Enhance New Product Success?
2000
Artificial Intelligence in Service
2018 Standout
A review of innovation research in tourism
2009 Standout
A manufacturer becoming service provider – challenges and a paradox
2005
Exploring product and service innovation similarities and differences
2006
Service Blueprinting: A Practical Technique for Service Innovation
2008
Unveiling the impact of the adoption of digital technologies on firms’ innovation performance
2021 Standout
Relationship between innovation capability, innovation type, and firm performance
2017 Standout
The Internet-of-Things: Review and research directions
2016
Understanding digital transformation: A review and a research agenda
2019 Standout
Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust
2017 Standout
Business concepts of systemic service innovations in e-Healthcare
2014
Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014
2015 Standout
A critical look at technological innovation typology and innovativeness terminology: a literature review
2002 Standout
Quality function deployment: A literature review
2002 Standout
Industrial firms and the power of mission
1997 Standout
The impact of environmental orientation on supplier green management and financial performance: The moderating role of relational capital
2018
A review for mobile commerce research and applications
2005 Standout
How brand innovativeness and quality impact attitude toward new service line extensions: the moderating role of consumer involvement
2011
Project portfolio selection techniques: a review and a suggested integrated approach
1996
Market orientation, brand investment, new service development, market position and performance for service organisations
2004
Product–Service Systems Engineering: State of the art and research challenges
2012
From Marketing Mix to Relationship Marketing
1994 Standout
Service innovation in e-commerce last mile delivery: Mapping the e-customer journey
2019
What are the differences between sustainable and smart cities?
2016 Standout
Service Innovation: A Service-Dominant Logic Perspective1
2015 Standout
Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning
2017
The impact of market orientation on product innovativeness and business performance
2003
Firm Innovativeness and Its Performance Outcomes: A Meta-Analytic Review and Theoretical Integration
2012 Standout
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco
2013
Product innovativeness from the firm's perspective: its dimensions and their relation with project selection and performance
2001
Socioemotional Wealth in Family Firms
2012 Standout
Risk evaluation approaches in failure mode and effects analysis: A literature review
2012 Standout
Internet technology and customer linking in Nordic banking
2002
A world class new product development best practices model
2007
Solutions offerings: a critical review and reconceptualisation
2010
Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance
2005 Standout
Using ZMET to explore barriers to the adoption of 3G mobile banking services
2003
Making it safe: the effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams
2006 Standout
Market Orientation, Creativity, and New Product Performance in High-Technology Firms
2004
Enabling innovative ability: knowledge sharing as a mediator
2014
Designing and implementing new services: The challenges of integrating service systems
1997
An Investigation of the Factors Affecting Innovation Performance in Chain and Independent Hotels
2006
An Examination of Exploration and Exploitation Capabilities: Implications for Product Innovation and Market Performance
2007
Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study
2013
The dynamics of product innovation and firm competences
2002 Standout
Works of Chris Storey being referenced
The Role of Knowledge Management Strategies and Task Knowledge in Stimulating Service Innovation
2010
Decomposing the effect of supplier development on relationship benefits: The role of relational capital
2013
Success Factors for Service Innovation: A Meta‐Analysis
2015
What Distinguishes the Top Performing New Products in Financial Services
1994
Types of New Product Performance
1999
New service development: initiation strategies
2000
Absorbing Customer Knowledge
2017
Determinants of new product performance
1996
The Augmented Service Offering: A Conceptualization and Study of Its Impact on New Service Success
1998
New service development: a review of the literature and annotated bibliography
1998
The Augmented Service Offering: A Conceptualization and Study of Its Impact on New Service Success
1998
Measuring the Performance of New Service Development Activities
2001