Immediate Impact
63 standout
Citing Papers
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
2022 Standout
Customer engagement and social media: Revisiting the past to inform the future
2022 Standout
Works of Cathy Johnson being referenced
The influence of experience on service expectations
1997
Author Peers
| Author | Last Decade | Papers | Cites | |||||
|---|---|---|---|---|---|---|---|---|
| Cathy Johnson | 104 | 64 | 56 | 102 | 85 | 23 | 412 | |
| Fiona Scheibl | 54 | 21 | 42 | 172 | 89 | 20 | 425 | |
| Katherine Ravenswood | 94 | 47 | 11 | 163 | 70 | 28 | 337 | |
| Deirdre McCann | 47 | 71 | 65 | 125 | 25 | 27 | 402 | |
| Karen Jones | 110 | 18 | 22 | 89 | 41 | 36 | 429 | |
| Cécile Wetzels | 152 | 69 | 43 | 242 | 39 | 24 | 378 | |
| Sangheon Lee | 31 | 62 | 114 | 102 | 26 | 21 | 400 | |
| Babette Bronkhorst | 20 | 24 | 16 | 111 | 128 | 10 | 454 | |
| Matthew C. Leone | 33 | 44 | 24 | 172 | 145 | 27 | 362 | |
| Hanne Marlene Dahl | 62 | 132 | 10 | 177 | 34 | 31 | 421 | |
| Hugh T. J. Bainbridge | 74 | 12 | 13 | 192 | 122 | 18 | 376 |
All Works
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