Can Lu

Customer experiences in the age of artificial intelligence

Demystifying consumer digital cocreated value: Social presence theory-informed framework and propositions

An assessment of alternative social banking systems using T-Spherical fuzzy TOP-DEMATEL approach

Exploring users' adoption intentions in the evolution of artificial intelligence mobile banking applications: the intelligent and anthropomorphic perspectives

Testing the fluctuations of oil resource price volatility: A hurdle for economic recovery

Business model innovation within SPOs: Exploring the antecedents and mechanisms facilitating multi-level value co-creation within a value-network

Intelligent influencer marketing: how AI-powered virtual influencers outperform human influencers

Rise of the Machines? Customer Engagement in Automated Service Interactions

A Comparative Study of Users versus Non-Users’ Behavioral Intention towards M-Banking Apps’ Adoption

User Innovativeness and Fintech Adoption in Indonesia

Adoption of AI-based chatbots for hospitality and tourism

Virtual travel community members’ stickiness behaviour: How and when it develops

The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective

Artificial Intelligence and Business Value: a Literature Review

A process perspective on consumer innovation resistance to Airbnb: A narrative approach

Over-the-top (OTT) retailing in the post pandemic world. Unveiling consumer drivers and barriers using a qualitative study

Banking “on-the-go”: examining consumers’ adoption of mobile banking services

Value co-creation and technological progression: a critical review

Building stronger hospitality brands through online communities

A qualitative investigation of microentrepreneurship in the sharing economy

Engaging customers in value co-creation or co-destruction online