Citation Impact
Citing Papers
Transformational leadership, adaptability, and job crafting: The moderating role of organizational identification
2017 Standout
Teacher Wellbeing: The Importance of Teacher–Student Relationships
2011 Standout
Effectiveness of empathy in general practice: a systematic review
2012 Standout
Emotional exhaustion and job performance: The mediating role of motivation.
2007
Emotional labour underlying caring: an evolutionary concept analysis
2008
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
2017
Clinical Empathy as Emotional Labor in the Patient-Physician Relationship
2005
Factor structure of the Maslach burnout inventory: An analysis of data from large scale cross-sectional surveys of nurses from eight countries
2009 Standout
Ego depletion and the strength model of self-control: A meta-analysis.
2010 Standout
Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis.
2009 Standout
Interactive effects of nurse-experienced time pressure and burnout on patient safety: A cross-sectional survey
2010
Burnout in nursing: a theoretical review
2020 Standout
Work and nonwork outcomes of workplace incivility: Does family support help?
2011
Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor.
2007
The Work Design Questionnaire (WDQ): Developing and validating a comprehensive measure for assessing job design and the nature of work.
2006 Standout
Free to be you and me: A climate of authenticity alleviates burnout from emotional labor.
2011
Not All Resources Are Created Equal: COR Theory, Values, and Stress
2012
Job crafting in changing organizations: Antecedents and implications for exhaustion and performance.
2015
Job demands–resources theory: Taking stock and looking forward.
2016 Standout
Dynamics of a wellness program: A conservation of resources perspective.
2014
Nurses’ resilience and the emotional labour of nursing work: An integrative review of empirical literature
2017 Standout
Emotional Labor Demands and Compensating Wage Differentials.
2004
Remote working and digital transformation during the COVID-19 pandemic: Economic–financial impacts and psychological drivers for employees
2022 Standout
Emotional labour and the clinical settings of nursing care: The perspectives of nurses in East London
2008
Emotional intelligence: An integrative meta-analysis and cascading model.
2010
Are emotional labour strategies by nurses associated with psychological costs? A cross-sectional survey
2014
Job satisfaction among hospital nurses: A literature review
2019 Standout
Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees.
2005
Workplace harassment from the victim's perspective: A theoretical model and meta-analysis.
2006 Standout
Reducing the negative effects of emotion work in service occupations: Emotional competence as a psychological resource.
2006
Impact of Job Burnout on Satisfaction and Turnover Intention
2013 Standout
Brave new world: service robots in the frontline
2018 Standout
Getting to the “COR”
2014 Standout
Moving emotional labor beyond surface and deep acting
2011
Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives
2011
Hotel service providers’ emotional labor: The antecedents and effects on burnout
2007
The Job Demands‐Resources model: state of the art
2007 Standout
Emotional labor: A conceptualization and scale development
2003
The Commerce and Crossover of Resources: Resource Conservation in the Service of Resilience
2015
A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain
2005
Burnout and work engagement among teachers
2005 Standout
Emotional Labor and Health Care
2008
IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE‐SAMPLING STUDY
2009
Impact of Job Demands and Resources on Nurses’ Burnout and Occupational Turnover Intention Towards an Age-Moderated Mediation Model for the Nursing Profession
2019 Standout
The Influence of Emotional Dissonance on Subjective Health and Job Satisfaction: Testing the Stress–Strain–Outcome Model
2010
Emotion in Organizations
2013
Understanding the burnout experience: recent research and its implications for psychiatry
2016 Standout
Work Engagement Among Employees Facing Emotional Demands
2013
An attribution theory perspective on emotional labour in nurse–patient encounters: a nested cross‐sectional study in paediatric settings
2015
Emotional intelligence and teacher burnout: A systematic review
2017 Standout
Examining the Consequences in the Tendency to Suppress and Reappraise Emotions on Task-Related Job Performance
2009
Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams
2017 Standout
Abusive supervision and work–family conflict: The path through emotional labor and burnout
2012
The Ability Model of Emotional Intelligence: Principles and Updates
2016 Standout
Las competencias emocionales
2007 Standout
Burnout in Organizational Life
2004
Online social media fatigue and psychological wellbeing—A study of compulsive use, fear of missing out, fatigue, anxiety and depression
2018 Standout
Workplace incivility: A review of the literature and agenda for future research
2014 Standout
“I Can Never Be Too Comfortable”: Race, Gender, and Emotion at the Hospital Bedside
2017 Standout
The Influence of Emotional Intelligence on Performance in Competitive Sports: A Meta-Analytical Investigation
2018 Standout
An Appraisal Perspective of Teacher Burnout: Examining the Emotional Work of Teachers
2009 Standout
How can green training promote employee career growth?
2020 Standout
Sustainable careers: Towards a conceptual model
2018 Standout
A comparison of the construct validity of two burnout measures in two groups of professionals.
2006
Abusive Supervision in Work Organizations: Review, Synthesis, and Research Agenda
2007 Standout
Work Engagement : A Handbook of Essential Theory and Research
2010 Standout
Examining Men’s Status Shield and Status Bonus: How Gender Frames the Emotional Labor and Job Satisfaction of Nurses
2014
Socio-emotional and operational demands on service employees
2014
Resources, coping strategies, and emotional exhaustion: A conservation of resources perspective
2003
Conservation of resource caravans and engaged settings
2011 Standout
Emotional regulation as a mediator between interpersonal mistreatment and distress
2012
Emotion Regulation: Current Status and Future Prospects
2015 Standout
Emotion and Decision Making
2014 Standout
Diary Studies in Organizational Research
2010 Standout
The Role of Affect Climate in Organizational Effectiveness
2016
Burnout and Work Engagement: The JD–R Approach
2014 Standout
The Relationship Between Emotional Resources and Emotional Labor: An Exploratory Study
2008
Employee voice behavior: A meta‐analytic test of the conservation of resources framework
2011
WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.
2003 Standout
The consequences of faking anger in negotiations
2013
The customer is not always right: customer aggression and emotion regulation of service employees
2004
The role of team climate in the management of emotional labour: implications for nurse retention
2013
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
2021 Standout
Feelings, Fantasies, and Memories
1998 Standout
Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences
2017 Standout
Servant Leadership: A systematic review and call for future research
2018 Standout
Qualitative Research Method - Phenomenology
2014 Standout
La inteligencia emocional como una competencia básica en la formación inicial de los docentes: algunas evidencias
2017 Standout
The impact of entrepreneurship education, entrepreneurial self-efficacy and gender on entrepreneurial intentions of university students in the Visegrad countries
2017 Standout
Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
2002 Standout
Works of C. Brotheridge being referenced
Testing a conservation of resources model of the dynamics of emotional labor.
2002