Citation Impact
Citing Papers
Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality1
2005
Specifying Formative Constructs in Information Systems Research1
2007 Standout
Understanding Relationship Marketing Outcomes
2002 Standout
Cross-Border Electronic Commerce: Distance Effects and Express Delivery in European Union Markets
2017 Standout
The youth market for internet banking services: perceptions, attitude and behaviour
2010
Effects of service quality and customer satisfaction on loyalty of bank customers
2021 Standout
Marketing education
2005
The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services
2011
Progress and prospects for event tourism research
2015 Standout
A Relationship Marketing Perspective in Electronic Banking: Evidence from Greece
2006
Analysing Service Quality: The Case of Post-Graduate Chinese Students
2007
A comparison of methods used to measure the importance of service attributes
2014
Student's expectations of service quality in tertiary education: A comparison between prospective and current students
2006
Measuring the e-service quality of Pakistani banks
2012
Service quality in higher education – a review and research agenda
2010
User Innovativeness and Fintech Adoption in Indonesia
2021 Standout
Prioritizing service quality factors in Iranian Islamic banking using a fuzzy approach
2013
Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference
2006 Standout
Bibliometric studies in tourism
2016 Standout
Electronic word-of-mouth in hospitality and tourism management
2007 Standout
The Effects of Online Shopping Context Cues on Consumers’ Purchase Intention for Cross-Border E-Commerce Sustainability
2019 Standout
A critical evaluation of importance–performance analysis
2012
Modeling and Managing Student Loyalty
2001 Standout
Tourism Firms' Strategic Flexibility: the Case of Slovenia
2013
On the Fintech Revolution: Interpreting the Forces of Innovation, Disruption, and Transformation in Financial Services
2018 Standout
Adoption of internet banking services in Gujarat
2017
At your service!Does country of origin research apply to services?
2001
A systematic review of research on innovation in hospitality and tourism
2016 Standout
Organizational culture and leadership
2012 Standout
Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014
2015 Standout
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction
2009
From Marketing Mix to Relationship Marketing
1994 Standout
Can banks improve customer relationships with high quality online services?
2007
A Service Science Perspective on Strategic Choice, IT, and Performance in U.S. Banking
2010
Wine production as a service experience – the effects of service quality on wine sales
2002
The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study
2018 Standout
Customer Satisfaction with Electronic Service Encounters
2006
Students Satisfaction towards the University: Does Service Quality Matters?
2011
The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China
2003 Standout
The relationships between electronic banking adoption and its antecedents: A meta-analytic study of the role of national culture
2018 Standout
Importance-Performance Analysis based SWOT analysis
2016 Standout
Event tourism: Definition, evolution, and research
2007 Standout
The key determinants of Internet banking service quality: a content analysis
2001
Importance-performance analysis as a tool in evaluating higher education service quality: the empirical results of ESTiG (IPB)
2011
An examination of consumer sentiment toward offshored services
2010 Standout
Incorporating attitude towards Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context
2013 Standout
Vocational education in Indonesia: History, development, opportunities, and challenges
2020 Standout
The Comparison of Methods Used to Measure the Importance of Service Attributes
2013
Works of Beatriz Joseph being referenced
Service quality in the banking sector: the impact of technology on service delivery
1999
Importance‐performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA
1999
Service quality in education: a student perspective
1997
Employers' Perceptions of Service Quality in Higher Education
1997