Citation Impact
Citing Papers
Interactivity Design as the Key to Managing Customer Relations in E-Commerce
2002
The impact of Generative AI (GenAI) on practices, policies and research direction in education: a case of ChatGPT and Midjourney
2023 Standout
State-of-the-art in artificial neural network applications: A survey
2018 Standout
Modelling and evaluating customer loyalty using neural networks: Evidence from startup insurance companies
2016
Comparing different supervised machine learning algorithms for disease prediction
2019 Standout
A Comprehensive Review and Synthesis of Open Source Research
2010
Comparison of Logistic Regression and Artificial Neural Network Models in Breast Cancer Risk Estimation
2009
Machine-learning techniques and their applications in manufacturing
2005
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Redesigning an assembly line through lean manufacturing tools
2008
Effects of service quality and customer satisfaction on loyalty of bank customers
2021 Standout
On the Intricacies of the Chinese Guanxi: A Process Model of Guanxi Development
2004
The Role of Relational Information Processes and Technology Use in Customer Relationship Management
2005 Standout
Service quality to service loyalty: A relationship which goes beyond customer services
1998
Digitalization and AI in European Agriculture: A Strategy for Achieving Climate and Biodiversity Targets?
2021 Standout
Synthesizing information systems knowledge: A typology of literature reviews
2014 Standout
A comprehensive review of big data analytics throughout product lifecycle to support sustainable smart manufacturing: A framework, challenges and future research directions
2018 Standout
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
2006 Standout
Supplier selection using a multi-criteria decision aid method
2003
Customer repurchase intention
2003
Evaluating artificial intelligence heuristics for a flexible Kanban system: simultaneous Kanban controlling and scheduling
2006
Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness
2014 Standout
Relationship quality as a predictor of B2B customer loyalty
2006
Using Machine Learning to Detect ‘Multiple-Account’ Cheating and Analyze the Influence of Student and Problem Features
2017
Machine Learning and Deep Learning in smart manufacturing: The Smart Grid paradigm
2021 Standout
Machine Learning in Predictive Maintenance towards Sustainable Smart Manufacturing in Industry 4.0
2020 Standout
Factorial and discriminant analyses of the underpinnings of relationship marketing and customer satisfaction
2005
PROMETHEE: A comprehensive literature review on methodologies and applications
2009 Standout
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
2003 Standout
Service quality, customer satisfaction and loyalty in automobile repair services sector
2015 Standout
How destination image and evaluative factors affect behavioral intentions?
2006 Standout
Artificial Intelligence and Machine Learning Applications in Smart Production: Progress, Trends, and Directions
2020
Does Customer Interaction Enhance New Product Success?
2000
Modeling and analysis of bank customer satisfaction using neural networks approach
2015
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
2006 Standout
Exploiting the DNA of the Toyota Production System
2007
Domo Arigato Mr. Roboto
2016 Standout
Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda
2020
Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
2001
Evaluation of supplier contribution to product development: Fuzzy and neuro-fuzzy based approaches
2003
From Marketing Mix to Relationship Marketing
1994 Standout
Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model
2004 Standout
The Social Influence of Brand Community: Evidence from European Car Clubs
2005 Standout
Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
2003 Standout
The relationships between electronic banking adoption and its antecedents: A meta-analytic study of the role of national culture
2018 Standout
Image Congruence and Relationship Quality in Predicting Switching Intention
2012
An examination of the relationship between trust, commitment and relationship quality
2002
Predicting Internet banking adoption in India: a perceived risk perspective
2016
RFID-based smart Kanbans for Just-In-Time manufacturing
2008
How to conduct a bibliometric analysis: An overview and guidelines
2021 Standout
Artificial Intelligence in Managing Market Relationships
2003
Using DEMATEL Method to Analyze the Causal Relations on Technological Innovation Capability Evaluation Factors in Thai Technology-Based Firms
2013 Standout
The impact of information technology deployment on trust, commitment and value creation in business relationships
2004 Standout
A Review of Further Directions for Artificial Intelligence, Machine Learning, and Deep Learning in Smart Logistics
2020 Standout
Lean manufacturing: literature review and research issues
2014 Standout
The Internationalization of Chinese Firms: A Case for Theoretical Extension?
2005 Standout
Intelligent Manufacturing in the Context of Industry 4.0: A Review
2017 Standout
A structural equation modelling of the antecedents of relationship quality in the Malaysia banking sector
2006 Standout
Works of Barry Wray being referenced
Determining the Propensity for Academic Dishonesty Using Decision Tree Analysis
2015
A rule induction approach for determining the number of kanbans in A just-in-time production system
1998
An approach to learning from both good and poor factory performance in a Kanban-based just-in-time production system
2002
Kanban setting through artificial intelligence: a comparative study of artificial neural networks and decision trees
2000
Determinants of relationship quality: An artificial neural network analysis
1996
Using Neural Network Analysis to Evaluate Buyer‐Seller Relationships
1994
Neural network identification of critical factors in a dynamic just-in-time kanban environment
1997
Evaluating the performance of open source software projects using data envelopment analysis
2008