Citation Impact
Citing Papers
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Approximation errors and model reduction with an application in optical diffusion tomography
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The Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance
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Experimental observation of iteration in engineering design
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Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule
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On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
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How information technology automates and augments processes: Insights from Artificial‐Intelligence‐based systems in professional service operations
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Fast simulation of rare events in queueing and reliability models
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Statistical Analysis of a Telephone Call Center
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Multi-agent learning and the descriptive value of simple models
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How Multiserver Queues Scale with Growing Congestion-Dependent Demand
2003
Sustainable Queuing-Network Design for Airport Security Based on the Monte Carlo Method
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Successful execution of product development projects: Balancing firmness and flexibility in the innovation process
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Finite-time Analysis of the Multiarmed Bandit Problem
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A Call-Routing Problem with Service-Level Constraints
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Telephone Call Centers: Tutorial, Review, and Research Prospects
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Internet of Things in Industries: A Survey
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Improved customer satisfaction with a hybrid dispatching rule in semiconductor back-end factories
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A Survey of Projection-Based Model Reduction Methods for Parametric Dynamical Systems
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ON THE COMPARISON OF QUEUEING SYSTEMS WITH THEIR FLUID LIMITS
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Squeezing Harder Doesn't Always Work: Continuing the Search for Consistency in Innovation Research
1996
A Predictive Model of Sequential Iteration in Engineering Design
1997
Queueing Dynamics and Maximal Throughput Scheduling in Switched Processing Systems
2003
System Dynamics: Systems Thinking and Modeling for a Complex World
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Inverse problems: A Bayesian perspective
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Queueing Models of Call Centers: An Introduction
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Organizational Learning from Performance Feedback
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Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing
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The moderating effects of institutional pressures on emergent green supply chain practices and performance
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Designing a Call Center with Impatient Customers
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No project is an island: linking projects to history and context
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The multiclass GI/PH/N queue in the Halfin-Whitt regime
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Physics-informed machine learning
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Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014
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Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods
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Managing Stochastic, Finite Capacity, Multi-Project Systems through the Cross-Entropy Methodology
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The Nonstochastic Multiarmed Bandit Problem
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Workforce scheduling with multiple objectives
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A survey of socially interactive robots
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An integrated approach to evaluating conceptual design alternatives in a new product development environment
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On Uncertainty, Ambiguity, and Complexity in Project Management
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A Tutorial on the Cross-Entropy Method
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Contact Centers with a Call-Back Option and Real-Time Delay Information
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Multiple criteria decision-making techniques and their applications – a review of the literature from 2000 to 2014
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Operations Research (OR) in Service Industries: A Comprehensive Review
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The multiclass GI/PH/N queue in the Halfin-Whitt regime
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Evolution and Intelligent Design
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50th Anniversary Article: Technological Innovation, Product Development, and Entrepreneurship in Management Science
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A Diffusion Approximation for the G/GI/n/m Queue
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The internet of things: a survey
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Model-based evaluation: from dependability to security
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Control Techniques for Complex Networks
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Multi-Armed bandit problem revisited
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Works of Avi Mandelbaum being referenced
From Project to Process Management: An Empirically-Based Framework for Analyzing Product Development Time
1995
Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic
2004
Discrete multi-armed bandits and multi-parameter processes
1986
Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials
2002
Empirical Evaluation of a Queueing Network Model for Semiconductor Wafer Fabrication
1988
Strong approximations for Markovian service networks
1998
Continuous Multi-Armed Bandits and Multiparameter Processes
1987
Dimensioning large call centers
2000
Discrete Flow Networks: Bottleneck Analysis and Fluid Approximations
1991
The impact of customers? patience on delay and abandonment: some empirically-driven experiments with the M/M/ n + G queue
2004
Linear estimators and measurable linear transformations on a Hilbert space
1984
Dimensioning Large Call Centers
2004
Strong Approximations for Time-Dependent Queues
1995
Stochastic Discrete Flow Networks: Diffusion Approximations and Bottlenecks
1991
A Brownian control problem for a simple queueing system in the Halfin–Whitt regime
2003