Citation Impact
Citing Papers
Is UTAUT really used or just cited for the sake of it? A systematic review of citations of UTAUT's originating article
2011
How artificial intelligence will change the future of marketing
2019 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
The effect of internal and external fields of view on visually induced motion sickness
2009
Brave new world: service robots in the frontline
2018 Standout
Cybersickness and desktop simulations: field of view effects and user experience
2008
From public to private to … mutual? Restructuring water supply governance in England and Wales
2003
Entrepreneurial Skills to Be Successful in the Global and Digital World: Proposal for a Frame of Reference for Entrepreneurial Education
2021 Standout
Digital Twin for the Oil and Gas Industry: Overview, Research Trends, Opportunities, and Challenges
2020 Standout
Effects of service quality and customer satisfaction on loyalty of bank customers
2021 Standout
Contracting out by the public sector: theory, evidence, prospects
1997 Standout
The duality of digital and environmental orientations in the context of SMEs: Implications for innovation performance
2020 Standout
Review on cybersickness in applications and visual displays
2016 Standout
Governing beyond the Centre: A Critique of the Anglo-Governance School
2003
Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach
2017
Successful adaptation to climate change across scales
2005 Standout
Internet adoption by the elderly: employing IS technology acceptance theories for understanding the age-related digital divide
2013
Critical success factors for PPP/PFI projects in the UK construction industry
2005 Standout
Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model
2014 Standout
Digital Twin: Benefits, use cases, challenges, and opportunities
2023 Standout
A Conceptualization of the Determinants of Small Business Website Adoption
2008
Predicting individuals' digital autopreneurship: Does educational intervention matter?
2019
Intelligent influencer marketing: how AI-powered virtual influencers outperform human influencers
2023 Standout
Hotel guests’ social media acceptance in luxury hotels
2017
Reframing public participation: strategies for the 21st century
2004 Standout
Customer experience challenges: bringing together digital, physical and social realms
2018
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Antecedents, consequences, and challenges of small and medium-sized enterprise digitalization
2020 Standout
THE ROLE OF VALUE CO-CREATION BASED ON ENGAGEMENT TO DEVELOP BRAND ADVANTAGE
2019
Adoption of AI-based chatbots for hospitality and tourism
2020 Standout
Virtual influencers’ attractiveness effect on purchase intention: A moderated mediation model of the Product–Endorser fit with the brand
2023
Artificial Intelligence in Service
2018 Standout
Understanding the Generation Z Behavior on D-Learning: A Unified Theory of Acceptance and Use of Technology (UTAUT) Approach
2019 Standout
Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA): Employees’ perceptions of our future workplace
2017 Standout
Internal and external fields of view affect cybersickness
2010
A new acceptance model for artificial intelligence with extensions to UTAUT2: An empirical study in three segments of application
2021 Standout
Privatising education, privatising education policy, privatising educational research: network governance and the ‘competition state’
2009 Standout
Understanding Governance: Ten Years On
2007 Standout
Deliberation and Inclusion: Vehicles for Increasing Trust in UK Public Governance?
2001
Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach
2016
Consumer Perceptions of the Smartcard in Retailing: An Empirical Study
2012
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Netnography as a tool for understanding customers: implications for service research and practice
2018
Antiservice as Guiding Maxim
2015
The Impact of Compulsory Competitive Tendering on Refuse Collection Services
1996
The Role of AI, Machine Learning, and Big Data in Digital Twinning: A Systematic Literature Review, Challenges, and Opportunities
2021 Standout
"Humanized Robots": A Proposition of Categories to Understand Virtual Influencers
2021
Service Research Priorities in a Rapidly Changing Context
2015 Standout
A theory on visually induced motion sickness
2007
Determinants of consumers’ intention to adopt mobile banking services in Zimbabwe
2017 Standout
Works of Anthony Patterson being referenced
Figments for Sale: Marketing, Imagination and the Artistic Imperative
2000
Replaced by a Robot: Service Implications in the Age of the Machine
2020
‘Hollowing out’ the Local State: Compulsory Competitive Tendering and the Restructuring of British Public Sector Services
1995
Deviant employees and dreadful service encounters: customer tales of discord and distrust
2010
Beyond technology acceptance: understanding consumer practice
2006
Motion sickness symptoms in a ship motion simulator: effects of inside, outside, and no view.
2005
Harry Potter and the Service-Dominant Logic of Marketing: a cautionary tale
2009
‘Don't forget to like, share and subscribe’: Digital autopreneurs in a neoliberal world
2018
Emergency Response Training Using Simulators
2008
Networks of Desire: How Technology Increases Our Passion to Consume
2016