Citation Impact
Citing Papers
PLS-SEM’s most wanted guidance
2022 Standout
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience
2022 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
mRNA vaccines for infectious diseases: principles, delivery and clinical translation
2021 StandoutNobel
Customer experiences in the age of artificial intelligence
2020
Nanotechnology approaches for global infectious diseases
2021
Brave new world: service robots in the frontline
2018 Standout
Exploring the Impact of Social Axioms on Firm Reputation: A Stakeholder Perspective
2016
How live chat assistants drive travel consumers’ attitudes, trust and purchase intentions
2020
Influence analysis of community resident support for sustainable tourism development
2012 Standout
Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review
2020 Standout
The structure and dynamics of intra- and inter-regional research collaborative networks: The case of China (1985–2008)
2016
The Correlation of CSR and Consumer Behavior: A Study of Convenience Store
2014
The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees
2014
Fostering radical innovations with open innovation
2012
Replaced by a Robot: Service Implications in the Age of the Machine
2020
Big Data Analytics in Operations Management
2017 Standout
Literature review of Industry 4.0 and related technologies
2018 Standout
Industry 4.0 adoption and 10R advance manufacturing capabilities for sustainable development
2020
Drivers of Supplier Sustainability: Moving Beyond Compliance to Commitment
2014
Exploring the effect of e-WOM participation on e-Loyalty in e-commerce
2013
Literature review as a research methodology: An overview and guidelines
2019 Standout
Viability of intertwined supply networks: extending the supply chain resilience angles towards survivability. A position paper motivated by COVID-19 outbreak
2020 Standout
Role of Business Incubators as a Tool for Entrepreneurship Development: The Mediating and Moderating Role of Business Start-Up and Government Regulations
2020 Standout
Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility
2020
The Megaphone Effect: Taste and Audience in Fashion Blogging
2012 Standout
Study on the Relationship between CSR and Financial Performance
2019 Standout
Progress and prospects for event tourism research
2015 Standout
Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands
2021
Access-Based Consumption: The Case of Car Sharing: Table 1.
2012 Standout
How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents
2020
Customer Engagement
2011 Standout
Intelligent influencer marketing: how AI-powered virtual influencers outperform human influencers
2023 Standout
Clusters, Connectivity and Catch-up: Bollywood and Bangalore in the Global Economy
2012
Cashless Transactions: A Study on Intention and Adoption of e-Wallets
2021 Standout
Critical Success Factors of the Project Management in Relation to Industry 4.0 for Sustainability of Projects
2020 Standout
Role of Social and Technological Challenges in Achieving a Sustainable Competitive Advantage and Sustainable Business Performance
2019 Standout
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Perceived innovativeness of drone food delivery services and its impacts on attitude and behavioral intentions: The moderating role of gender and age
2019 Standout
Getting Smart
2016
Customer loyalty: a review and future directions with a special focus on the hospitality industry
2015
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
Consumer engagement in a virtual brand community: An exploratory analysis
2011 Standout
Bibliometric studies in tourism
2016 Standout
The Effects of Online Shopping Context Cues on Consumers’ Purchase Intention for Cross-Border E-Commerce Sustainability
2019 Standout
The Impact of Social Media on Learning Behavior for Sustainable Education: Evidence of Students from Selected Universities in Pakistan
2019 Standout
Assessing the impact of big data on firm innovation performance: Big data is not always better data
2019 Standout
Drivers of Trust in Relational Service Exchange: Understanding the Importance of Cross-Cultural Differences
2010
The role of collaborative networks in supporting the innovation performances of lagging-behind European regions
2017 Standout
Marketing capability, organizational adaptation and new product development performance
2015
Adoption of AI-based chatbots for hospitality and tourism
2020 Standout
Linking Service-Dominant Logic and Strategic Business Practice
2011
Revisiting the complex adaptive systems paradigm: Leading perspectives for researching operations and supply chain management issues
2019
Artificial Intelligence in Service
2018 Standout
Empirical investigation of data analytics capability and organizational flexibility as complements to supply chain resilience
2019 Standout
Research on the Relationship between Digital Transformation and Performance of SMEs
2022 Standout
Unveiling the impact of the adoption of digital technologies on firms’ innovation performance
2021 Standout
Co-Creation and the Factors That Influence a Consumer's Willingness to Co-Create Value
2020
Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review
2021 Standout
A multidisciplinary perspective of big data in management research
2017
The evolution of service innovation research: a critical review and synthesis
2013
Incorporating cultural values for understanding the influence of perceived product creativity on intention to buy: An examination in Italy and the US
2011
How brand innovativeness and quality impact attitude toward new service line extensions: the moderating role of consumer involvement
2011
The Nature and Consequences of Trade-Off Transparency in the Context of Recommendation Agents1
2014
Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me
2017
Sustainable Growth Variables by Industry Sectors and Their Influence on Changes in Business Models of SMEs in the Era of Digital Transformation
2021
How Brand Community Practices Create Value
2009 Standout
From Marketing Mix to Relationship Marketing
1994 Standout
How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love
2018 Standout
ESG and financial performance: aggregated evidence from more than 2000 empirical studies
2015 Standout
What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature
2014 Standout
The effect of atmosphere on customer engagement in upscale hotels: An application of S-O-R paradigm
2018
Performance effects of technology–organization–environment openness, service co-production, and digital-resource readiness: The case of the IT industry
2014
The Moderating Influence of Broad‐Scope Trust on Customer–Seller Relationships
2012
Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance
2015
GIS-Fuzzy DEMATEL MCDA model for the evaluation of the sites for ecotourism development: A case study of “Dunavski ključ” region, Serbia
2016 Standout
Industry 4.0: A Solution towards Technology Challenges of Sustainable Business Performance
2019
Exploring the relationship between big data analytics capability and competitive performance: The mediating roles of dynamic and operational capabilities
2019 Standout
Firm Innovativeness and Its Performance Outcomes: A Meta-Analytic Review and Theoretical Integration
2012 Standout
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Feeling Manipulated: How Tip Request Sequence Impacts Customers and Service Providers?
2020
S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
2016
The relationships between electronic banking adoption and its antecedents: A meta-analytic study of the role of national culture
2018 Standout
Dynamic capabilities, creativity and innovation capability and their impact on competitive advantage and firm performance: The moderating role of entrepreneurial orientation
2018
Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects
2018
How attachment influences users’ willingness to donate to content creators in social media: A socio-technical systems perspective
2016
A framework for investigating optimization of service parts performance with big data
2016
Corporate social responsibility in the food sector
2011 Standout
Service Research Priorities in a Rapidly Changing Context
2015 Standout
Influencers and brands successful collaborations: A mutual reinforcement to promote products and services on social media
2021
Key factors maximizing art museum visitors’ satisfaction, commitment, and post-purchase intentions
2017
The role of inspiring role models in enhancing entrepreneurial intention
2018
Works of Andreas B. Eisingerich being referenced
Are Thai MSM Willing to Take PrEP for HIV Prevention? An Analysis of Attitudes, Preferences and Acceptance
2013
Service Firm Performance Transparency
2015
The paradox of customer education
2007
Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance
2013
How does brand loyalty interact with tourism destination? Exploring the effect of brand loyalty on place attachment
2020
Case-based asymmetric modeling of firms with high versus low outcomes in implementing changes in direction
2015
A Strategic Framework for Spare Parts Logistics
2012
How do marketing, research and development capabilities, and degree of internationalization synergistically affect the innovation performance of small and medium-sized enterprises (SMEs)? A panel data study of Chinese SMEs
2014
Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers
2010
Maintaining customer relationships in high credence services
2007
From brand aversion or indifference to brand attachment: Authors' response to commentaries to Park, Eisingerich, and Park's brand attachment–aversion model
2013
How can clusters sustain performance? The role of network strength, network openness, and environmental uncertainty
2010
Drivers of Brand Commitment: A Cross-National Investigation
2010
Attachment–aversion (AA) model of customer–brand relationships
2013
Avatar Design of Virtual Salespeople: Mitigation of Recommendation Conflicts
2020
Perceived Service Quality and Customer Trust
2007
Effective judgmental forecasting in the context of fashion products⋆
2015
Managing Service Innovation and Interorganizational Relationships for Firm Performance
2008
Why recommend a brand face‐to‐face but not on Facebook? How word‐of‐mouth on online social sites differs from traditional word‐of‐mouth
2014
Doing Good and Doing Better despite Negative Information?: The Role of Corporate Social Responsibility in Consumer Resistance to Negative Information
2010
Relationship marketing in the financial services industry: The importance of customer education, participation and problem management for customer loyalty
2006