Standout Papers
Citation Impact
Citing Papers
Demystifying customer brand engagement: Exploring the loyalty nexus
2010
A Longitudinal Examination of Net Promoter and Firm Revenue Growth
2007
Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms1
2003 Standout
A new criterion for assessing discriminant validity in variance-based structural equation modeling
2014 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Food waste matters - A systematic review of household food waste practices and their policy implications
2018 Standout
Economic effects of the COVID-19 pandemic on entrepreneurship and small businesses
2021 Standout
Measuring Customer Experience
2014
Indirect effects of COVID-19 on the environment
2020 Standout
Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading?
2020
Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.
2013
Food waste from Danish households: Generation and composition
2016
Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision
2008
Service Systems
2014
Reexamining the Market Share–Customer Satisfaction Relationship
2013
Advancing formative measurement models
2008 Standout
Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic
2014
Universal structure modeling approach to customer satisfaction index
2013
Household food waste behaviour in EU-27 countries: A multilevel analysis
2015
Evolving to a New Dominant Logic for Marketing
2003 Standout
Customer Engagement: A Framework for Assessing Customer-Brand Relationships: The Case of the Restaurant Industry
2009
A Service Climate Synthesis and Future Research Agenda
2013
Critical service logic: making sense of value creation and co-creation
2012 Standout
Product services for a resource-efficient and circular economy – a review
2013 Standout
Enabling service innovation: A dynamic capabilities approach
2012
Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review
2020 Standout
Fortune favors the prepared: How SMEs approach business model innovations in Industry 4.0
2018 Standout
Critical Incidents and the Impact of Satisfaction on Customer Share
2008
Service as business logic: implications for value creation and marketing
2011
Packaging's Role in Minimizing Food Loss and Waste Across the Supply Chain
2015
Drivers of food waste and their implications for sustainable policy development
2015
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
PLS-SEM: Indeed a Silver Bullet
2011 Standout
Structuring servitization-related research
2018 Standout
Seeking competitive advantage with service infusion: a systematic literature review
2015
The Role of Relational Information Processes and Technology Use in Customer Relationship Management
2005 Standout
Customer Experience: Are We Measuring the Right Things?
2011
The Role of Consumer Confidence in Creating Customer Loyalty
2013
Sorting out food waste behaviour: A survey on the motivators and barriers of self-reported amounts of food waste in households
2015
Critical meta-analysis of servitization research: Constructing a model-narrative to reveal paradigmatic assumptions
2016
Do managers know what their customers think and why?
2016
Role of big data analytics in developing sustainable capabilities
2018 Standout
An assessment of the use of partial least squares structural equation modeling in marketing research
2011 Standout
Value co-creation in service logic: A critical analysis
2011 Standout
Literature review as a research methodology: An overview and guidelines
2019 Standout
Adopting a service logic for marketing
2006
The influence of packaging attributes on consumer behaviour in food-packaging life cycle assessment studies - a neglected topic
2013
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
A Longitudinal Examination of Net Promoter and Firm Revenue Growth
2007
Using a business game concept to enhance servitization: a longitudinal case study
2012
Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers
2016
A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go
2005
The servitization of manufacturing
2013
Consumer Empowerment Through Internet-Based Co-creation
2009
The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry
2007
A comprehensive review of big data analytics throughout product lifecycle to support sustainable smart manufacturing: A framework, challenges and future research directions
2018 Standout
Why do servitized firms fail? A risk-based explanation
2015
The intellectual basis of servitization: A bibliometric analysis
2017
The Impact of Board Diversity and Gender Composition on Corporate Social Responsibility and Firm Reputation
2010 Standout
The heterogeneity in the type of shelf life label and storage instructions on refrigerated foods in supermarkets in Belgium and illustration of its impact on assessing the Listeria monocytogenes threshold level of 100 CFU/g
2015
The Effectiveness of Customer Participation in New Product Development: A Meta-Analysis
2015
The use of partial least squares path modeling in international marketing
2009 Standout
A comparison of methods used to measure the importance of service attributes
2014
Identification of satisfaction attributes using competitive analysis of the improvement gap
2007
Reducing food waste: an investigation on the behaviour of Italian youths
2015
Testing of service concepts
2009
Developing the concept of life-cycle service offering
2015
Visualizing Service Operations
2012
The Process of Customer Engagement: A Conceptual Framework
2008
Using PLS path modeling in new technology research: updated guidelines
2016 Standout
Adopting a service logic in manufacturing
2010
A modified PLS path modeling algorithm handling reflective categorical variables and a new model building strategy
2007
Service growth in product firms: Past, present, and future
2016
Household Food Waste Behavior: Avenues for Future Research
2016
The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes
2019 Standout
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
The role of digital technologies for the service transformation of industrial companies
2017
Consumer engagement in a virtual brand community: An exploratory analysis
2011 Standout
The Evolution of Loyalty Intentions
2006
Servitization: revisiting the state-of-the-art and research priorities
2017
Service logic revisited: who creates value? And who co‐creates?
2008
Institutions and axioms: an extension and update of service-dominant logic
2015 Standout
Paving the way for “distinguished marketing”
2011
Users as service innovators: The case of banking services
2011
Food waste volume and composition in Finnish households
2014
The PSO triangle: designing product, service and organisation to create value
2009
Strategy map of servitization
2016
Leveraging the capabilities of service-oriented decision support systems: Putting analytics and big data in cloud
2012
The Role of Household Food Waste in Comparing Environmental Impacts of Packaging Alternatives
2013
Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance
2013 Standout
Wasted Positive Intentions: The Role of Affection and Abundance on Household Food Waste
2016
The road back to relevance
2014
Capabilities for advanced services: A multi-actor perspective
2016
Understanding household food metabolism: relating micro-level material flow analysis to consumption practices
2016
Resource Realignment in Servitization
2016
Meta-model of servitization: The integrative profiling approach
2016
Service addition as business market strategy: identification of transition trajectories
2010
The evolution of service innovation research: a critical review and synthesis
2013
Quality function deployment: A literature review
2002 Standout
Value co-creation: concept and measurement
2014
Digital Innovation Management: Reinventing Innovation Management Research in a Digital World
2017 Standout
Confirmatory tetrad analysis in PLS path modeling
2008
Entrepreneurial co‐creation: societal impact through open innovation
2019
When to use and how to report the results of PLS-SEM
2018 Standout
Capturing Customer Heterogeneity using a Finite Mixture PLS Approach
2002
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
Domo Arigato Mr. Roboto
2016 Standout
Commercial Aquaponics Approaching the European Market: To Consumers’ Perceptions of Aquaponics Products in Europe
2017
Food Waste Generation at Household Level: Results of a Survey among Employees of Two European Research Centers in Italy and Germany
2015
EXQ: a multiple‐item scale for assessing service experience
2012
Making a profit with R&D services — The critical role of relational capital
2012
Aquaponic trends and challenges – A review
2019 Standout
Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth
2012
Service Innovation: A Service-Dominant Logic Perspective1
2015 Standout
Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning
2017
The changing role of employees in service theory and practice: An interdisciplinary view
2015
A Strategic Framework for Customer Relationship Management
2005 Standout
Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance
2015
Monitoring value‐in‐use of e‐service
2009
The dark side of customer co-creation: exploring the consequences of failed co-created services
2014
Solutions offerings: a critical review and reconceptualisation
2010
Service Innovation in the Digital Age: Key Contributions and Future Directions
2015
Consumer-Related Food Waste: Causes and Potential for Action
2015 Standout
The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs
2007 Standout
Importance-Performance Analysis based SWOT analysis
2016 Standout
Customer community and co‐creation: a case study
2007
How to conduct a bibliometric analysis: An overview and guidelines
2021 Standout
Neglected Outcomes of Customer Satisfaction
2006
Service Research Priorities in a Rapidly Changing Context
2015 Standout
Service‐driven manufacturing
2012
Food waste paradox: antecedents of food disposal in low income households
2015
Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry
2010
Strategy and structure configurations for services within product‐centric businesses
2011
Benchmarking Marketing Capabilities for Sustainable Competitive Advantage
2004 Standout
Revenue and Profit Implications of Industrial Service Strategies
2013
Strategies for designing and developing services for manufacturing firms
2010
Partial least squares structural equation modeling (PLS-SEM)
2014 Standout
Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study
2013
A customer‐dominant logic of service
2010
Managing the co-creation of value
2007 Standout
The Comparison of Methods Used to Measure the Importance of Service Attributes
2013
Works of Anders Gustafsson being referenced
Setting a research agenda for service business in manufacturing industries
2010
Fostering collaborative research for customer experience – Connecting academic and practitioner worlds
2020
Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach
2020 Standout
Any way goes: Identifying value constellations for service infusion in SMEs
2012
Harnessing the Creative Potential among Users*
2003
Degree of service-orientation in the pulp and paper industry
2009
Customer Switching Patterns in Competitive and Noncompetitive Service Industries
2004
A Cross-National Investigation into the Marketing Department's Influence Within the Firm: Toward Initial Empirical Generalizations
2011
Service manoeuvres to overcome challenges of servitisation in a value network
2015
The role of quality practices in service organizations
2003
The evolution and future of national customer satisfaction index models
2001 Standout
Defining service innovation: A review and synthesis
2016
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
2005
Determining Attribute Importance in a Service Satisfaction Model
2004
Customer co‐creation in service innovation: a matter of communication?
2012
Competitive advantage through service differentiation by manufacturing companies
2011
Organizational capabilities for pay-per-use services in product-oriented companies
2016
Customer focused service development in practice – A case study at Scandinavian Airlines System (SAS)
1999
Developing service research – paving the way to transdisciplinary research
2016
Reasons for household food waste with special attention to packaging
2011
Identifying categories of service innovation: A review and synthesis of the literature
2016
Service portraits in service research: a critical review
2005
Service strategies in a supply chain
2010
Involving Customers in New Service Development
2006
Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies
2010
Customer clubs in a relationship perspective: a telecom case
2004
Conjoint analysis: A useful tool in the design process
1999
Developing successful technology‐based services: the issue of identifying and involving innovative users
2006
Comparing customer satisfaction across industries and countries
2002
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
2003
The effect of customer information during new product development on profits from goods and services
2014
Bridging the Quality-Satisfaction Gap
1997
Idea generation: customer co‐creation versus traditional market research techniques
2011
Small details that make big differences
2014