Standout Papers
- Linking service quality, customer satisfaction, and behavioral intention. (1989)
Immediate Impact
73 standout
Citing Papers
Does gratitude enhance prosociality?: A meta-analytic review.
2017 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Works of Alan Woodside being referenced
Linking service quality, customer satisfaction, and behavioral intention.
1989 Standout
Author Peers
| Author | Last Decade | Papers | Cites | |||||
|---|---|---|---|---|---|---|---|---|
| Alan Woodside | 14 | 530 | 3 | 343 | 182 | 6 | 734 | |
| Rebecca Daly | 520 | 337 | 175 | 9 | 670 | |||
| Patrick Asubonteng | 2 | 488 | 280 | 118 | 6 | 626 | ||
| Karl J. McCleary | 2 | 501 | 281 | 128 | 19 | 712 | ||
| Gi‐Du Kang | 3 | 521 | 332 | 142 | 16 | 682 | ||
| Farouk Saleh | 496 | 379 | 376 | 9 | 715 | |||
| Valerie A. Zeithaml | 2 | 471 | 245 | 131 | 3 | 607 | ||
| Leo Huang | 223 | 298 | 460 | 21 | 687 | |||
| Beatriz Joseph | 460 | 165 | 110 | 7 | 703 | |||
| Mark Mulder | 278 | 541 | 278 | 10 | 794 | |||
| Mario Giraldo | 304 | 576 | 260 | 9 | 848 |
All Works
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